SOC Operator
Optum Global Solutions · Gurugram · onsite · Posted 23d ago
Undisclosed1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
The Security Operations Center (SOC) Operator supports the Global Intelligence Operations (GIO) by providing continuous monitoring, incident intake, and operational coordination for security events impacting people, facilities, and business operations. This role focuses on real time system monitoring, incident intaking, accurate incident documentation, and structured escalation in support of enterprise security and duty of care objectives.
Operating within established procedures and response frameworks, the SOC Operator plays a critical execution level role in maintaining situational awareness, ensuring timely response, and supporting 24/7/365 security operations.
Responsibilities - Monitor enterprise physical security systems, alarms, and operational dashboards to identify potential security incidents in real time
- Serve as a primary intake point for security incidents received via phone, email, alarms, or system notifications
- Triage security events using established procedures to determine priority, required response actions, and escalation level
- Accurately document incidents, actions taken, and outcomes in designated incident management or case tracking systems
- Maintain awareness of active incidents and provide timely updates during event progression
- Respond to emergency alerts and safety activations (e.g., panic alerts) and initiate appropriate response coordination
- Participate in structured shift handovers to ensure continuity of situational awareness and incident ownership
- Escalate incidents that exceed defined thresholds or fall outside standard procedures to senior operators or leadership
- Adhere to enterprise security policies, governance standards, and confidentiality requirements
- Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements
- 1+ years of experience in security operations, monitoring, dispatch, emergency coordination, or a related operational role
- Experience working in a Security Operations Center (SOC), Regional SOC (RSOC), or comparable 24/7 operations environment
- Successful completion of enterprise background screening, and any additional vetting required to access corporate security systems
- Proficiency of the local language of the country were monitoring center is located and English (written and verbal) is required for SOC operator roles globally to ensure consistent communication
- Demonstrated ability to follow established procedures and escalation protocols in time sensitive situations
- Demonstrated ability to operate concurrently across enterprise security monitoring platforms, video analytics, access control and incident management systems to validate, triage, and document alerts
- Demonstrated solid written and verbal communication skills suited to operational documentation and coordination
- Demonstrated high attention to detail and accuracy when handling security related or safety impacting information
- Proven ability to work effectively in a fast paced, shift based environment
- Real time security monitoring and alarm response
- Structured incident intake, triage, and escalation
- Operational documentation and case management
- Clear, concise, and professional communication
- Adherence to procedures and operational discipline
- Task prioritization and multitasking under pressure
- Sound judgment within defined response frameworks
- Team collaboration in a 24/7 operations center environment
Sourced from naukri
Skills
System MonitoringSOCsecurity operationsphysical securitySecurity systemscase managementSecurity Operations Centertracking systemsAnalyticsVideo AnalyticsSecurity MonitoringPhysical security systemsVettingBusiness Operations
About Optum Global Solutions
Optum Global Solutions
IT Services & Consulting
33.0k+
employees
2002
24 years old
Hyderabad / Secunderabad, Telangana
India
₹11L PA avg
Avg at Optum Global Solutions
About
We are at the helm of a digital health care revolution, which is being accelerated by a combination of technology and talent. We build and deliver end-to-end digital health solutions for our clients.
Industries
IT Services & ConsultingHardware & NetworkingHealthcareSoftware Product
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