SOC Manager
Quadrasystems Net · Bengaluru · onsite · Posted 27d ago
Undisclosed4–9 yrsfulltimeSourced from
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About this role
SOC Manager - Intelligent Secure Productivity Group | Bangalore
The Opportunity
As a SOC Manager within our Intelligent Secure Productivity Group, you will play a pivotal role in shaping and executing the operational excellence of our 24x7 Security Operations Center. This is a strategic opportunity to drive measurable improvements in threat detection, incident response, and customer satisfaction across enterprise and MSSP environments. Your leadership will directly influence our ability to meet and exceed critical SOC KPIs, ensuring robust security posture for our clients. By leveraging advanced Microsoft security technologies and industry best practices, you will enable scalable, high-performing security operations that deliver tangible business value.
Key Responsibilities
- Lead and optimize daily operations of the 24x7 SOC across all customer accounts, ensuring seamless service delivery and operational resilience.
- Drive adherence to the incident response lifecycle as per NIST, elevating response effectiveness and minimizing business impact.
- Design and implement shift rosters, handover protocols, and capacity planning models to ensure optimal resource allocation and coverage.
- Manage and mentor a high-performing team of L1, L2, L3 analysts and threat hunters, fostering career progression and technical growth.
- Ensure SLA/SLO compliance, proactively manage escalations to resolution, and maintain strong governance through WBR, MBR, and QBR reviews.
- Own and continuously improve SOC KPIs-MTTD, MTTR, false-positive and true-positive rates, and detection coverage-to drive measurable outcomes.
- Author and maintain SOPs, runbooks, and incident playbooks, ensuring operational consistency and audit readiness.
- Collaborate with Sentinel Admins, Threat Intel Lead, and Solution Architects to drive continuous improvement and detection quality reviews.
Skills and Attributes for Success
Success in this role demands a blend of analytical rigor, technical depth, and operational leadership. You will leverage advanced knowledge of Microsoft Sentinel, Defender XDR, and industry-standard incident response workflows to drive SOC efficiency and incident response maturity. Your ability to design scalable processes, mentor teams, and deliver measurable improvements in SOC metrics will be critical. Strong stakeholder management and communication skills will enable you to represent the SOC in high-impact governance forums and drive cross-functional initiatives.
Core Technical Skills
- SOC Metrics & Governance: Demonstrated expertise in managing 24x7 SOC operations (MSSP or enterprise), with a proven track record of delivering against SOC metrics and KPIs including MTTD, MTTR, true-positive rate, and SLA governance. Deep experience in customer governance through WBR/MBR/QBR reviews and escalation management.
- Security Platforms & Incident Response: Strong working knowledge of Microsoft Sentinel and Defender XDR, with advanced proficiency in incident management per NIST and end-to-end incident response workflows.
- Process Design & Documentation: Advanced skills in shift roster design, capacity planning, and analyst career pathing. Extensive experience in authoring and maintaining runbooks, playbooks, and SOPs to ensure operational consistency and audit readiness.
- People Leadership: Demonstrated ability in hiring, coaching, and conducting performance reviews for SOC teams. Proven composure under high-severity incident pressure, maintaining clarity and direction in dynamic environments.
- Collaboration & Communication: Good communication skills and effective teamwork, with the ability to foster strong team collaboration and drive results in high-pressure situations.
Desirable/Preferred Skills
- Experience with SOAR platforms and automation frameworks.
- Certifications such as CISSP, CISM, or Microsoft Security certifications.
- Exposure to cloud security operations (Azure, AWS, GCP).
- Knowledge of threat intelligence platforms and advanced analytics.
- Familiarity with compliance frameworks (ISO 27001, SOC 2).
Soft Skills
- Effective and executive-level communication
- Strong team collaboration and cross-functional leadership
- Stakeholder management and customer engagement
- Mentoring and talent development
- Agility in dynamic, high-pressure environments
- Structured problem-solving and decision-making
Qualifications and Experience
- Bachelor s degree in Computer Science, Information Security, or related field (preferred).
- 4-6 years of relevant experience in SOC management or security operations leadership.
- Experience in MSSP or enterprise security environments.
What We Offer
- Clear career progression pathways and leadership development opportunities.
- Access to cutting-edge security technologies and innovation-driven projects.
- Continuous learning ecosystem with certifications, training, and mentorship.
- Opportunity to create meaningful impact in securing global enterprises.
Join us to advance your career while shaping the future of intelligent, secure productivity for our clients and the industry.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer EngagementAutomationcustomer satisfactiondaily operationscareer pathingCismEnterprise Securityamazon web servicescisspAuthoringAnalyticscloudCloud SecurityCommunication SkillsAdvanced AnalyticscomplianceMicrosoft Azure
About Quadrasystems Net
Quadrasystems Net
IT Services & Consulting
75
employees
Coimbatore, Tamil Nadu
India
₹4L PA avg
Avg at Quadrasystems Net
About
Quadra is a global award-winning cloud infrastructure solutions provider, focused on helping customers build agile and intelligent enterprises. Quadra is a trusted technology advisor to India’s top business houses and brands, helping them to navigate technological change and complexity, while enabling them to connect technology with business outcomes. Quadra’s deep skills and experience, by harnessing a team that possesses more than 750+ professional IT certifications, combined with innovative services and custom IP solutions have helped over 3,000 customers modernize their businesses.
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