SOC Analyst (L1)

NTT DATA, Inc. 📍 Delhi, Delhi, India💼 On-site🕑 Minimum 2 years🗓️ Posted: 21-12-2025

Job Description The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests.

Responsibilities

• Monitors client infrastructure and solutions.
• Identifies problems and errors prior to or when they occur.
• Routinely identifies common incidents and opportunities for avoidance.
• Investigates first line incidents assigned and identifies the root cause.
• Provides telephonic or chat support to clients when required.
• Schedules maintenance activity windows for patching and configuration changes.
• Follows the required handover procedures for shift changes.
• Reports and escalates incidents where necessary.
• Ensures the efficient and comprehensive resolutions of incidents and requests.
• Updates existing knowledge articles or create new ones.
• Identifies opportunities for work optimization and automation.

Requirements

• BE/BTech in Electronics/EC/EE/CS/IT Engineering.
• At least one security certification such as CCNA Security, CCSA, CEH, CompTIA.
• Minimum 2 years of experience in handling security related products & services and preferably SIEM solution.
• adequate knowledge of security devices like firewalls, IPS, WAF, DDOS, EDR, Incident response, SOAR.
• Construction of SIEM content (filters, active lists, correlation rules, reports, etc.).
• Knowledge of packet level analysis.
• Knowledge of networking protocols and technologies and network security.
• Sound analytical and troubleshooting skills. Apply →