SOA, OSB & Apigee Support Engineer (24x7 Support)

• Provide L2/L3 support for Oracle SOA Suite and Oracle Service Bus applications.
• Monitor and maintain SOA/OSB production environments.
• Troubleshoot issues related to BPEL, Mediator, Business Rules, JMS, DB Adapters, File Adapters, and Web Services.
• Analyze failed instances and perform recovery activities.
• Investigate performance bottlenecks and recommend solutions.
• Support deployment activities across DEV, UAT, and Production environments.
• Participate in DR drills, patching, and maintenance activities.

• Monitor and support APIs hosted on Apigee.
• Troubleshoot API failures, timeout issues, routing failures, and policy execution errors.
• Manage API Proxies, Shared Flows, Target Servers, KVMs, Developers, and Applications.
• Support OAuth, JWT, API Key authentication, SSL, and mTLS implementations.
• Analyze API traffic, latency, and error trends using analytics tools.
• Coordinate API deployments and production releases.

• Handle Priority 1, Priority 2, and Priority 3 incidents.
• Coordinate with application, database, network, and infrastructure teams for issue resolution.
• Conduct Root Cause Analysis (RCA) and prepare technical reports.
• Participate in major incident bridge calls and war room discussions.
• Ensure SLA compliance and timely incident resolution.

• Monitor WebLogic, SOA, OSB, JMS, database connectivity, and API gateway health.
• Review application logs, thread dumps, heap dumps, and performance metrics.
• Troubleshoot SSL certificate, keystore, truststore, and connectivity issues.
• Perform routine health checks and preventive maintenance activities.

• Prepare shift handover reports and operational updates.
• Maintain SOPs, runbooks, and knowledge articles.
• Publish daily, weekly, and monthly operational reports.

• B.E./B.Tech/MCA or equivalent degree in Computer Science, Information Technology, or related field.

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