{"@context":"https://schema.org","@type":"JobPosting","title":"SMS Messaging Support Engineer-Bangalore","description":"

Dear Candidate,

We are looking for an SMS Messaging Support Engineer (L1) with basic knowledge of SMS technologies, strong communication skills, and experience in NOC operations/incident management.

Location: Bangalore

Mode: WFO

Key Responsibilities

Monitor and support SMS Messaging platforms and services.
Handle alerts, incidents, and service requests as per NOC processes.
Perform first-level troubleshooting for SMS delivery, routing, and connectivity issues.
Escalate critical incidents to L2/L3 teams and track them until closure.
Follow Incident, Problem, and Change Management processes.
Coordinate with internal teams and customers during service outages.
Monitor system health, logs, alarms, and performance metrics.
Prepare incident reports, RCA documentation, and shift handover notes.
Ensure SLA compliance and timely resolution of tickets.

Interested candidate please share your resume to gayathri.arunagiri@movate.com

Regards,

Gayathri Arunagiri

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