SME / Team Lead - International Sales

Roles and Responsibilities :

• Lead a team of international sales representatives to achieve monthly/quarterly targets through effective cross-selling, upselling, and retention strategies.
• Develop and implement training programs for new hires and existing team members to improve their skills in US sales processes, products, and services.
• Conduct regular team meetings to monitor performance metrics such as sales numbers, customer satisfaction ratings, and employee engagement levels.
• Identify areas of improvement and develop action plans to address them by providing coaching support to individual team members.

Job Requirements :

• 3-14 years of experience in international sales or related field with expertise in cross-selling, upselling, and retention techniques.
• Proven track record of achieving high levels of success in an international BPO/call center environment.
• Strong understanding of US market dynamics and ability to adapt quickly to changing business needs.
• Excellent communication skills with the ability to train others effectively.