SME / SPE - Customer Support, Salary: 7LPA,TOP MNC in Pune / Hyderabad

Job Profile :

* Work Location : Pune / Hyderabad

* Process: Customer Support (BFSI / Search Engine)

* Designation: SME / SPE (Individual Contributor)

* CTC Max.: 7 LPA + NSA (Expect 30% Hike on Current Salary).

* Shift timings: Rotational Night Shifts Flexible

Mandatory Experience: -

* Must have Min. 1yr+ in Customer Service from International Voice process

* Qualification: Any Graduate / Post Graduate

Eligibility:

SPE Level : Must have Min. 1yrs+ in Customer Service from International BPO Voice Process Experience.

SME Level (Pune Only) : Must have Min. 4yrs+ in Customer Service with 1yr+ as SME / Expert / Process Specialist / Lead from International BPO Voice Process Experience.

Job Description:

For Blended processes (Outbound Call and Task Processing):
• Consistently maintains a level of accuracy in accordance with the established standards
• Consistently maintains a level of production in accordance with the established standards
• Consistently maintains personal cycle time results in accordance with established standards to support unit and department results
• Responsible for managing inbound and outbound calls from the end customer of Nationwide
• Assists with booking of premium in support of meeting department and company premium goals
• Responsible for simultaneous coding and entry of complex direct and ceded policy transaction types for multiple lines of business by using several computer applications
• Responsible for completing data integrity assignments as needed
• Participate in meetings and gives input and direction to the customer base
• Acts as back up to the training, quality assurance, and/or supervisory functions, whenever necessary
• Responsible for ordering and interpreting query reports in order to resolve more complex requests