SME Sales Executive- Outbound calls

SME Sales Executive – Bangalore

Location: Bengaluru, India
Work Mode: Onsite
Employment Type: Full-time
Department: Sales & Business Development
Reporting To: SME Sales Lead
Additional Benefits: One-way cab + Monthly TA

About the Role

We are looking for an SME Sales Executive to join our Bengaluru team. This is a front-line sales role focused on engaging small and medium-sized businesses that have shown interest in the platform.

You will connect with business owners and decision-makers across global English-speaking markets, understand their requirements, communicate the value of the platform, and guide them toward onboarding or activating directly on the call.

The ideal candidate should be confident on calls, comfortable with outbound sales, strong in English communication, resilient, target-driven, and capable of following a structured sales process while creating a positive seller experience.

Working Hours / Shift Timings

- UK Shift: 1:30 PM – 10:30 PM IST
- US Shift: 7:30 PM – 4:30 AM IST

Candidates must be comfortable working in either shift based on business requirements.

Tools Used

- Zendesk – Calls & Tickets
- Calendly
- In-house Platform

Key Responsibilities

Outbound Sales & Cold Calling

- Make outbound calls to SMEs, business owners, and decision-makers.
- Identify potential sales opportunities and understand customer requirements.
- Handle objections and communicate product/platform value effectively.
- Maintain a consistent and target-oriented calling approach.

Meeting Booking & Scheduling

- Identify qualified prospects and schedule onboarding or sales meetings.
- Manage follow-ups and ensure scheduled meetings are completed.

Live Selling & Seller Activation

- Conduct live sales conversations with prospective sellers.
- Encourage qualified sellers to activate directly during the call where appropriate.
- Convert interested prospects into active sellers.

Onboarding Calls

- Guide new sellers through the onboarding process.
- Explain the next steps clearly and ensure a smooth seller experience.

Systems, Process & Data Accuracy

- Maintain accurate customer and sales information in CRM/ticketing systems.
- Update call outcomes, follow-ups, and relevant activity records.
- Follow established sales processes, scripts, and quality standards.

Required Skills & Experience

- Minimum 1 year of experience in international outbound sales, inside sales, or telesales.
- Experience in customer-facing sales is mandatory; customer support-only experience is not suitable.
- Experience with outbound calling and cold calling.
- Experience dealing with US, UK, APAC, or other international customers.
- Excellent spoken English with clear and confident communication.
- Strong objection handling and conversational selling skills.
- Comfortable speaking with business owners and decision-makers.
- Ability to work with sales targets and handle rejection.
- Comfortable working in UK/US-aligned shifts.
- CRM/ticketing tool experience is preferred.
- Zendesk, Salesforce, HubSpot, Zoho, or similar CRM experience is an advantage.

Must-Have Experience

- International Voice Process / International Telesales
- Outbound Calling / Cold Calling
- Lead Generation / Sales
- US/UK/APAC Customer Handling
- Excellent English Communication
- Willingness to work in UK/US shifts

Perks & Benefits

- Competitive fixed salary + performance-based variables
- One-way cab facility
- Monthly TA
- Family Floater Mediclaim
- Employee Personal Accident Insurance
- Employee Term Life Insurance
- Personal annual L&D budget
- Enhanced Gympass membership
- Access to mental health courses and fitness classes
- Fully stocked pantry
- Monthly team lunches
- Quarterly all-site social events
- Opportunity to work in a fast-growing and innovative industry