DELHI · FULLTIME
SME - Program Manager
Infozech Software
Delhi · onsite · Posted 4d ago
Sourced from
Undisclosed8–13 yrsfulltimeDelhi
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Section · 01
About this role
JD- SME/Account Manager
Role: SME - Tower & Telecom Domain
Designation: Program / Account Manager
Company: Infozech Software Pvt. Ltd.
Location: Customer Location (Onsite)
Role Summary
Infozech is seeking an experienced Tower & Telecom Domain SME to work onsite at a customer location as a Program / Account Manager. The role combines domain expertise, delivery ownership, and customer relationship management to ensure successful program execution and high customer satisfaction.
Key Responsibilities
-
- Own end-to-end program delivery for assigned customer account(s)
- Act as primary SPOC for the customer on delivery, planning, and escalations
- Manage governance, reviews, risks, and SLAs
- Provide tower/telco domain expertise across tenancy, lease, O&M, billing, and reconciliation
- Experience of NOC/TOC operations will be added advantage
- Translate business needs into functional requirements for Infozech solutions
- Coordinate with internal product, engineering, QA, and support teams
- Support UAT, go-live, and post-production stabilization
- Identify opportunities for account growth and solution expansion
Required Skills & Experience
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- 8-10 years experience in Tower / Telecom domain
- Strong understanding of tower and telecom operations
- Experience in Program / Account Management roles
- Excellent stakeholder management and communication skills
- Ability to work independently at customer location
- Exposure to OSS/BSS or tower management systems preferred
Qualifications
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- Engineering / Management degree preferred
- Prior experience as SME, Delivery Lead, Program Manager, or Account Manager
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
QAcustomer satisfactioncrmProgram deliveryOSSNOCtelecom domainCommunication SkillsStakeholder ManagementoperationsTelecomaccount management
Section · Company
About Infozech Software
Infozech Software
IT Services & Consulting
175
employees
1999
27 years old
New Delhi, Delhi
India
₹9.9L PA avg
Avg at Infozech Software
About
Infozech is a leading provider of technology led IOT solutions that provides cost optimization & revenue management solution for telecom infrastructure providers & operators.
Industries
IT Services & ConsultingTelecom
Employee ratings
10 reviews
3.2/ 5
Culture
3.2
Career growth
2.4
Work-life
2.5
Employees rate it well for
Company Culture32Overall Company32
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