Job Summary
This role focuses on specialized policy servicing for property and casualty insurance within a multinational environment ensuring accurate policy administration during night office based operations. The subject matter expert will apply advanced MS Office skills to streamline servicing workflows improve data integrity and support cross functional stakeholders while maintaining strict compliance with regulatory and organizational standards.
Responsibilities
Manage complex policy servicing activities spanning endorsements renewals cancellations and reinstatements to ensure accurate and timely updates within core systems and documentation repositories during night work from office operations.Coordinate policy data validation activities by applying advanced MS Office skills including spreadsheet modeling and structured documentation to maintain high standards of accuracy completeness and consistency across all policy records.Analyze trends in servicing requests such as coverage changes premium adjustments and billing inquiries to identify recurring issues and propose enhancements that improve customer experience and operational throughput.Collaborate with underwriting operations and customer support teams to clarify servicing requirements and translate them into precise policy changes that align with corporate guidelines and regulatory expectations.Design and maintain standardized templates trackers and reports in MS Office applications that simplify policy servicing workflows reduce manual errors and enable clear audit trails for internal and external reviews.Monitor adherence to policy servicing procedures by reviewing transaction logs exception reports and quality assurance findings and implement corrective actions that reinforce compliance and risk controls.Document detailed servicing guidelines playbooks and reference materials using clear structured formats so that broader teams can consistently execute policy changes and handle exceptions with minimal ambiguity.Support continuous improvement initiatives by mapping current servicing processes identifying bottlenecks and recommending practical refinements that increase efficiency while preserving strong controls over sensitive policy data.Mentor junior team members on best practices in policy servicing and advanced use of MS Office tools so that the overall team capability strengthens and error rates decrease across recurring servicing tasks.Engage in regular communication with global stakeholders to explain complex servicing scenarios provide status updates on high impact requests and ensure expectations are managed effectively within agreed service levels.Perform quality review checks on high value or high risk property and casualty insurance policies where domain knowledge is beneficial ensuring that coverage terms limits and conditions reflect approved decisions.Contribute to organizational objectives by ensuring policy servicing outcomes support financial accuracy regulatory compliance and fair treatment of customers thereby reinforcing the company reputation in the insurance market.Maintain thorough documentation of all servicing actions including rationale approvals and final outcomes within structured logs and reports that facilitate transparent audits and informed management decisions.Qualifications
Demonstrate seven to nine years of experience in policy servicing or insurance operations with proven accountability for complex transaction handling and consistent delivery of high quality outcomes.Possess strong proficiency in MS Office with the ability to build advanced spreadsheets create detailed documents and generate insightful presentations that support operational analysis and stakeholder communication.Apply knowledge of property and casualty insurance concepts such as policy schedule coverage sections and rating factors where relevant to interpret servicing requests and prevent misalignment between requested and executed changes.Exhibit strong analytical and problem solving skills with the capacity to investigate data discrepancies process gaps and servicing delays and then implement practical resolutions that improve reliability.Show effective communication skills in written and verbal formats to explain servicing decisions coordinate with cross functional teams and provide clear instructions that minimize misunderstandings.Demonstrate adaptability to night shift work from office schedules while maintaining consistent attention to detail and sustained productivity during extended operations.Certifications Required
Preferred certifications include insurance domain credentials such as AIC or CPCU and proficiency credentials in MS Office or data analysis tools.
