{"@context":"https://schema.org","@type":"JobPosting","title":"SME/Lead/Manager","description":"

Role & responsibilities

Manage OTC operations including Accounts Receivable, Cash Application, and Collections
Ensure delivery meets client SLAs and contractual obligations
Oversee daily back-office production and team performance
Drive productivity and process improvements to achieve financial targets
Manage budgets, profitability, and resource planning
Lead and mentor Assistant Managers, Supervisors, and teams
Handle client interactions and maintain strong stakeholder relationships
Monitor operational metrics and present performance reports
Ensure process compliance with BPMS/ISO standards
Support hiring, training, and workforce development

Preferred candidate profile

Looking who have handled OTC for logistics clients

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