{"@context":"https://schema.org","@type":"JobPosting","title":"SME - International Voice Process - Gurgaon","description":"

Roles and Responsibilities

Handle international customer calls, emails, and chats to provide exceptional customer service.
Resolve customer queries related to products/services in a timely and efficient manner.
Maintain accurate records of all interactions with customers using CRM software.
Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.
Meet performance targets for quality, productivity, and sales metrics.

Desired Candidate Profile

3-8 years of experience in an International Voice Process (IVP) environment.
Strong communication skills in English language proficiency required.
Experience handling US voice process or Inbound Voice Process preferred but not mandatory.
Ability to work on rotational shifts including night shifts as per business needs.

Interested candidate can share updated resume to brindha@gojobs.biz

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