SME-Google Maps

SME-Transit:

• Conduct research in assigned cities across geographies to collate data from approved sources that can be used to enhance the accuracy of Google Maps and benefit end users
• Communicate Googles geo mission to authoritative entities and engage with potential partners to share data for inclusion on Maps, using documentation provided by Google
• Liaise between external partners and Google stakeholder teams to convey requirements, validate data, coordinate and communicate updates about fixes/edits, etc.
• Report details of outreach and/or operational issues to GDO Outreach Operations Lead. Report project status and identify insights re: partner expectations, partner user journeys, motivations & challenges, data gaps, outreach best practices, etc.
• Manage and track all data submissions with GDO operations teams and various external partners
• Update information in internal planning tools and platforms as required, including logging and tracking all research, outreach, rejections, resulting submissions, etc.
• Document on deliverables, such as # of partners contacted/onboarded, # of open data sources identified or data sets submitted/ ingested, # of edits made originating from outreached sources
• Address and resolve external partner queries associated to the project
• Troubleshoot process and operational issues reported by authoritative data sources, deep understanding of data formats, structures, etc.
• Manage data pipeline from receiving the data captured by Partners to the creation of launch schedules, ensuring highest quality of captured data as outlined in the Operational Guidelines
• Utilize Google and non-Google owned tool to engage with Partners and track communications
• Support Real Time internal teams, handle escalated cust issues and close with the clients, 24/7 support to the agents to enable them to provide timely and accurate resolution.
• Deep dive into client campaign data to identify performance opportunities and areas for improvement.
• Play client facing role in case of escalated issues by the team for complete closure
• Stay up-to-date on the latest Google features
• Identify and document best practices from consults data specifically relevant
• Knowledge Management: Share deep-dives on top issue types consulted with L1 to L4 and stay up-to-date on the latest Google features, updates, and best practices, and share this knowledge internally.

Product Expertise: Stay informed about current trends and best practices in the digital advertising landscape. Role & responsibilities

Preferred candidate profile

• Experience in B2B communication or Customer service
• Experience in Transit or Mapping content
• Bachelor's degree inEnglish,linguistics, or a related field.
• Good communication & articulation skills
• Attention to detail and accuracy
• Ability to work independently and as part of a team.