SME Customer Service

Shift- Rotational Shift 24/7

Working Days- Rotational 5 days working

Both Pick & Drop Cab available

Job role

• Foster strong team relationships and interdepartmental collaboration.

• Provide training, conduct appraisals, and manage performance issues.

• Address errors and ensure adherence to company procedures.

• Respond promptly to customer queries via email or phone.

• Keep clients updated on temporary/ad-hoc work and scheduling issues.

• Escalate complaints and unresolved issues to relevant departments.

• Ensure proper handovers between shifts and accurate documentation of issues.

• Track lateness, attendance, and sickness; report trends to Regional Operations Managers.

• Coach officers on proper use of the auto booking-on system.

• Send weekly ad-hoc work reports to relevant managers.

• Escalate support needs and be available for additional duties as required