GURUGRAM · FULLTIME
SME - Command Centre
Outscale Partners
Gurugram · onsite · Posted 46d ago
Sourced from
Not disclosedFresherfulltimeGurugram
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Section · 01
About this role
- Foster strong team relationships and interdepartmental collaboration.
- Provide training, conduct appraisals, and manage performance issues.
- Address errors and ensure adherence to company procedures.
- Respond promptly to customer queries via email or phone.
- Keep clients updated on temporary/ad-hoc work and scheduling issues.
- Escalate complaints and unresolved issues to relevant departments.
- Ensure proper handovers between shifts and accurate documentation of issues.
- Track lateness, attendance, and sickness; report trends to Regional Operations Managers.
- Coach officers on proper use of the auto booking-on system.
- Send weekly ad-hoc work reports to relevant managers.
- Ensure adequate staffing in the control room, especially during peak times.
- Escalate support needs and be available for additional duties as required
- Ensure adherence to the company's Quality Management System.
- Comply with health & safety legislation.
- Ensure access to up-to-date Assignment Instructions and Risk Assessments.
Graduate/ Postgraduate in any discipline preferrable from the BPO, KPO, BPM service industry.
Must have skills
- Proficiency in Timegate
- UK process
- 24/7
- Manage time sensitive tasks and multitask
Sourced from foundit
Section · 02
Skills
Manage time sensitive tasksProficiency in TimegateUK Processmultitask
Section · Company
About Outscale Partners
Outscale Partners
IT Services & Consulting
501
employees
2022
4 years old
5th Floor, Block A, Vatika Business Park, Sohna Road, Sector 49, Gurugram, Haryana, 122011
India
₹10.6L PA avg
Avg at Outscale Partners
About
At Outscale Partners (formerly known as AMH Services), we are more than just a Global Capability Center for the Argenbright Group—we are a people-first workplace where every employee is encouraged to grow, learn, and thrive. Based in Gurgaon, India, we support diverse functions such as HR, Finance, Technology, Sales & Marketing, Risk & Legal, and Operations, giving our teams opportunities to work on impactful projects that drive global success.What makes us unique is our culture—rooted in agility, empathy, customer centricity, integrity, and innovation. Employees here enjoy a hybrid work model, wellness initiatives, growth-oriented programs, and inclusive engagement activities that make work both meaningful and enjoyable.With the Group’s global presence and continuous acquisitions, our team is growing rapidly—offering endless opportunities to collaborate, innovate, and build a rewarding career.
Employee ratings
10 reviews
2.6/ 5
Culture
2.1
Career growth
1.9
Work-life
2.6
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