SME | Charge backs and Dispute Investigation

Job Summary:

We are looking for a detail-oriented and analytical Dispute Analyst to handle debit card disputes under Regulation E, where no provisional credit is issued during the investigation period. The ideal candidate should have a strong understanding of Reg-E compliance, excellent case investigation skills, and the ability to make accurate decisions based on supporting documentation and transaction history.

Key Responsibilities:

• Investigate Reg-E related consumer disputes with multiple transactions primarily debit card transactions.
• Handle end-to-end case management, including intake, research, and resolution of Reg-E claims within regulatory timeframes.
• Review transaction history, merchant data, and any supporting documentation to determine liability.
• Ensure compliance with Reg-E guidelines while managing cases where provisional credit is not provided.
• Document findings clearly and accurately in the case management system.
• Communicate with internal departments and external parties (e.g., merchants, processors) for further investigation when required.
• Identify patterns of fraudulent activity and escalate suspicious cases for further review.
• Maintain high standards for accuracy, compliance, and productivity.

Key Skills & Competencies:

• Good understanding of US banking processes, especially related to Fraud and Dispute Investigation.
• In-depth understanding of Reg-E (Electronic Fund Transfer Act)
• Strong attention to detail and accuracy while processing the Investigation
• Analytical thinking with good problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Good communication skills (verbal and written).
• Ability to work in a team-oriented, deadline-driven environment.

Preferred Skills:

• Experience in a financial institution or BPO handling U.S. banking processes.
• Understanding of chargeback lifecycle, fraud trends, Fraud/Dispute Investigations and risk management.
• Compliance and quality-focused approach to work
• Employment Type: Full-Time / Permanent Work from office.

Note :- We are looking for Only immediate joiners and who are willing to work in US shift