SMB Usage And Retention Manager

Jio is inviting applications for the role SMB Usage And Retention Manager

Requirements

Experience: 05-10 years

Education: Any Graduation (MBA Preferred)

Job Description

1. Account management and service assurance to high value customers,
2. Building & Nurturing Account focused relationship,
3. Enhance revenue from existing customers through upsell and cross sell, of products,
4. Minimise revenue erosion by prevention of churn and downgrade,
5. Maintain account hygiene through timely complaint resolution, collections and regulatory requirements update

Skills and Competencies

1. Account management skills – Ability to act a single point window, between customer and cross functional teams,
2. Communication Skills – Ability to convey thoughts effectively,
3. Negotiation Skills – Ability to sell in competitive market, environment,
4. Leadership Skills – Ownership Mindset