SMB Presales Advocate

Role Summary

We are hiring an Inbound Sales Advocate to engage small and medium business customers interested in Microsoft commercial hardware and related solutions. This role is ideal for candidates who can understand business needs, influence decision-makers, and convert inbound demand into direct sales opportunities through professional phone and chat engagement.

Key Responsibilities

• Respond to inbound SMB customer inquiries related to hardware and associated Microsoft solutions
• Conduct needs-based sales conversations with business customers and identify purchase opportunities
• Qualify requirements and recommend solutions aligned to customer size, use case, and budget
• Build credibility with business decision-makers and position Microsoft solutions effectively
• Manage direct sales conversations from initial need discovery to next-step agreement or purchase
• Schedule and manage follow-up touchpoints with customers showing active buying intent
• Handle objections and navigate procurement-related discussions with confidence
• Track opportunities, sales outcomes, and customer needs in internal sales tools
• Share Voice of the Customer and market insight with internal teams
• Deliver high-quality, compliant, and customer-centric interactions across channels

Required Skills (Technical + Functional)

• B2B or SMB-oriented consultative sales skills
• Ability to scope business needs and recommend suitable solutions
• Strong communication and relationship-building skills
• Knowledge of CRM/sales platforms and productivity tools
• Ability to identify and influence relevant decision-makers
• Strong objection handling and follow-through capability
• Typing proficiency for high-quality chat/email interactions

Preferred Skills (Good to Have)

• Experience in commercial hardware, endpoint devices, or workplace technology solutions
• Familiarity with Microsoft Surface for Business and related productivity tools
• Experience supporting SMB customers in a telesales or digital sales environment
• Exposure to inside sales or remote business sales models

Experience Required

• 2+ years of experience in sales or telesales/Techno Sales
• Prior experience supporting commercial/SMB customers preferred
• Technology or hardware sales experience strongly preferred

Educational Qualifications

• Bachelors degree preferred
• Relevant sales experience may be considered in lieu of formal education

Key KPIs / Success Metrics

• Direct sales conversion
• Revenue attainment
• Customer satisfaction (CSAT)
• Opportunity-to-sale ratio
• Quality/compliance scores
• Productivity and follow-up effectiveness

Team/Stakeholder Interaction

• Collaborates with supervisors, sales coaches, trainers, and operational support teams
• Shares customer and market feedback to improve sales motions and readiness

Any Domain-Specific or Project-Specific Requirements

• Native or near-native supported language proficiency
• Familiarity with Microsoft products such as Surface, Office, Xbox, and Windows/Azure/M365/Dynamics 365
• Strong market and cultural awareness

Comfortable handling fast-paced inbound business conversations