SmartComm Developer

Educational Requirements Service Line Responsibilities

• SmartComm Development Delivery: Design, develop, and maintain SmartComm templates, components, and document packages for multi-channel output (print, PDF, email, digital).
• Translate functional requirements into scalable composition solutions, ensuring accuracy, branding consistency, and compliance.
• Configure document logic, dynamic content rules, reusable assets, and conditional rendering to support personalization at scale.
• Integrate SmartComm solutions with upstream/downstream systems and data sources to enable automated document generation.
• Troubleshoot production issues, perform root-cause analysis, and implement preventive fixes to improve stability and turnaround time.
• Quality, Performance Collaboration Conduct unit testing and support SIT/UAT by collaborating with QA and business teams; ensure defect closure and release readiness.
• Optimize template performance and maintainability through modular design, version control practices, and documentation.
• Participate in agile ceremonies, provide accurate estimates, and contribute to continuous improvement of delivery processes.
• AI-enabled Enhancements: Support AI-driven initiatives such as content suggestions, classification, or automation of document-related workflows where applicable.
• Collaborate with stakeholders to identify opportunities to improve communication effectiveness using AI-assisted insights.

Technical and Professional Requirements

• Minimum Qualifications: BE, ME, BTECH, MTECH, MCA, MSC, MBA.
• 35 years of experience in SmartComm development and customer communication management (CCM) implementations.
• Hands-on experience building and maintaining SmartComm templates/components with strong attention to layout, rules, and personalization.
• Working knowledge of integrating document composition solutions with enterprise data/applications and supporting end-to-end releases.
• Ability to analyze requirements, debug issues efficiently, and collaborate with cross-functional teams to deliver quality outcomes.

Preferred Skills

• Technology- >Customer Communication Management- >SmartCommunications