SM Travel Ops
CareerNet Consulting · Bengaluru · onsite · Posted 29d ago
Undisclosed4–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Ops excellence: Own trip delivery end to end - coordination with hotels, DMCs, transport partners and on-ground vendors so bookings, changes and cancellations land correctly.
- Team and performance: Lead Team Leads and Captains against GMV, conversion and NPS targets.
- Team reviews: Run the review cadence that makes performance visible at TL and Captain level, and coach against it.
- Playbook: Build and continuously refine SOPs across hotels, flights, visa documentation, forex, cabs and insurance, so service quality doesn't depend on who happened to pick up the mission.
- Floor Ops: Own the shifts, task distribution and load balancing, so the desk is genuinely staffed when customers are traveling - nights, weekends and peak season included.
- Escalations: Be the final internal escalation point for the desk - resolve on-ground issues in the moment, then close the loop so the same failure doesn't recur next week.
- Automation and AI-assisted ops: Find the manual work worth removing, specify it, and partner with product and engineering to ship it. Comfort working alongside AI tooling is not optional in this role.
- Travel craft: Set the creative bar for itineraries and recommendations - the destination knowledge and taste that make trip feel different from a booking confirmation.c
Sourced from naukri
Skills
Sales Operationsoperations
About Careernet
CareerNet Consulting
Recruitment
2k+
employees
1999
27 years old
Bangalore
India
₹4L PA avg
Avg at Careernet
About
Careernet is India’s leading talent solutions provider. Founded in 1999, the company’s mission is to shape the careers of talented professionals and scale the teams of organisations.
Industries
Recruitment
Employee ratings
10 reviews
3.6/ 5
Culture
2.5
Career growth
2.0
Work-life
2.9
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