SM - General Securities Facilities

• Work Model: Work from Office
• Shift- Day shift but should be comfortable stretching it a bit Travel- Candidate should be comfortable with traveling( 20-30% within country and out of country as well)
• Language- Should know : Telugu, Kannada & Hindi.
• Certifications are mandatory
• Candidate Expectations
• Total Experience 14+ years
• Candidate Location - Anywhere
• Skills Program Management, Service Desk Management, Influencing & Negotiation, Third-Party Vendor Management, Offshoring Operations, Risk & Compliance, Audit & Risk Assessment, Governance, Facilities Management, Stakeholder Management, Third-party risk management, Outsourcing Governance, Global Delivery, General SecuritiesGood to have - Banking / Financial Services / BFSI experienceCandidate Industry BPO / ITES

Education and Certification

Qualification:

• Any Bachelor s Degree Specific Remarks: Should know of Telugu, Kannada & Hindi.
• Candidate should be comfortable with traveling( 20-30% within country and out of country as well)

Certification:

• CISSP, CPP / PSP, PCI ISA / QSA or CISP Detailed Job DescriptionThe team manages third-party offshoring arrangements and General Secure Facilities, ensuring that business processes outsourced and in compliance with regulatory and enterprise risk requirements.
• In simple terms: This role ensures that third-party vendors and their facilities operate smoothly, securely and according to the client's policies.

Key Skills

• Managing vendor relationships, performance, escalations and service delivery.
• Experience managing offshore operations, outsourced processes or third-party delivery centers.
• Identifying operational risks and ensuring regulatory and internal policy compliance.
• Conducting operational audits, security assessments, and compliance reviews.
• Outsourcing governance, operational controls, and vendor compliance.
• Managing business continuity plans, disaster recovery, and emergency preparedness.
• Overseeing secure facilities, maintenance, safety and service continuity.
• Coordinating with business teams, vendors, analysts and cross-functional stakeholders.
• Monitoring KPIs, service quality, operational efficiency, and cost metrics.
• Managing programs, initiatives, timelines, and cross-functional teams.
• Managing day-to-day operations, service delivery, escalations and SLAs.
• Managing vendor negotiations, stakeholder expectations and conflict resolution.
• Conducting risk assessments, audits, control reviews and compliance activities.
• Product ownership, technology requirements, prioritization and stakeholder coordination.
• Managing offshore operations, third-party vendors and delivery centers.
• Other Specific Remarks Additional Requirements: Willingness to travel to third-party facilities