Six Sigma Black Belt

Role: Blackbelt – Transformation/Continuous Improvement

Location: Pune

Grade: BPO4/5

Experience: 8+ Years

Skillset:

Over 8+ years of quality and process improvement experience

Certified Black Belt in Lean Six Sigma

Should have led / mentored 2-3 LSS BB projects

Good knowledge of various process improvement tools and techniques

Excellent communication and presentation skills with an ability to influence change and to

convey ideas and requirements to diverse stakeholders.

8+ years of experience in process improvement function having a good understanding of Lean

Six Sigma and Design Thinking concepts.

Good understanding of the BFSI Insurance domain along with skills to enhance the process

performance with Operational efficiency/ Continuous Improvement and Technology centric

solutions.

Experience in defining customer journeys, mapping business processes, and proposing

pragmatic alternatives for quantifiable business impact.

Experience of transformation projects working with multiple levers such as Lean Six Sigma,

RPA, Conversational AI, and Analytics.

Lead multiple simultaneous transformation projects remotely.

Experience in handling clients, ability to understand client problems, derive digital imperatives

and define a digital roadmap.

Responsibilities:

Change agent delivering Transformation / Process Improvement collaborating with Customer

and Internal stakeholders to improve Business Metrics and outcomes.

Deliver Quantifiable Business value to Customers by alignment to Client goals and establish

strong clients connect through governance.

Lead Kaizen workouts to eliminate non-value add activities and reduce cycle time. Improve the

process efficiency and drive towards business excellence.

Conduct quality campaigns to generate ideas and implement a culture of continuous

improvement.

Analyze KPIs using statistical methods / tools - analyze defect data and devise a corrective and

preventive action plan using RCA principles.

Quality Assurance and Quality Improvement support to multiple accounts.

Collaborate with delivery teams across accounts to simplify and standardize processes to

deliver on better customer experience and build a strong pipeline of tactical automation

digital transformation centric opportunities.

Regularly review all Ops delivery especially any red projects. Drive improvements in red

projects with hands on involvement.