Six Sigma Black Belt Manager

Role: Blackbelt Transformation/Continuous Improvement

Location: Pune
Grade: BPO4/5

Experience: 8+ Years

Skillset:

Over 8 years of quality and process improvement experience

Certified Black Belt in Lean Six Sigma
Should have led / mentored 2-3 LSS BB projects
Good knowledge of various process improvement tools and techniques
Excellent communication and presentation skills with an ability to influence change and to convey ideas and requirements to diverse stakeholders.
8+ years of experience in process improvement function having a good understanding of Lean Six Sigma and Design Thinking concepts.
Good understanding of the BFSI Insurance domain along with skills to enhance the process performance with Operational efficiency/ Continuous Improvement and Technology centric solutions.
Experience in defining customer journeys, mapping business processes, and proposingpragmatic alternatives for quantifiable business impact
Experience of transformation projects working with multiple levers such as Lean Six Sigma, RPA, Conversational AI, and Analytics.
Lead multiple simultaneous transformation projects remotely
Experience in handling clients, ability to understand client problems, derive digital imperatives and define a digital roadmap.

Responsibilities:

Change agent delivering Transformation / Process Improvement collaborating with Customer and Internal stakeholders to improve Business Metrics and outcomes.
Deliver Quantifiable Business value to Customers by alignment to Client goals and establish strong client connect through governance.
Lead Kaizen workouts to eliminate non-value add activities and reduce cycle time. Improve the process efficiency and drive towards business excellence.
Conduct quality campaigns to generate ideas and implement a culture of continuous improvement.
Analyze KPIs using statistical methods / tools - analyze defect data and devise a corrective and preventive action plan using RCA principles.
Quality Assurance and Quality Improvement support to multiple accounts
Lead Transformation /CI program for the Customer
Collaborate with delivery teams across accounts to simplify and standardize processes to
deliver on better customer experience and build a strong pipeline of tactical automation & digital transformation centric opportunities
Regularly review all Ops delivery especially any red projects. Drive improvements in red projects with hands on involvement.