Site-Survey/Service/Installation Executive/Supervisor/Manager

Job Purpose

To manage the complete field execution cycle from *site survey and measurement to installation, service, quality inspection and final customer handover*, ensuring accurate surveys, proper manpower allocation, timely execution, quality workmanship, customer satisfaction and minimum rework/service complaints.

Key Responsibilities

1. Site Survey & Measurement

* Plan and conduct initial, final and re-surveys.

* Ensure accurate measurement of aluminium doors, windows, slim/system profiles, glass and related products.

* Verify site conditions, opening sizes, levels, plumb and alignment.

* Identify civil, structural and installation risks before execution.

* Verify drawings/BOQ against actual site conditions.

* Take mandatory site photographs/videos.

* Ensure survey reports are completed and uploaded in the company's system.

* Coordinate with Sales, Design, Production and Project Management teams.

* Ensure no production/installation proceeds on incomplete or incorrect measurements.

2. Installation Management

* Prepare daily and weekly installation schedules.

* Allocate installers based on *skill, availability, location and job complexity*.

* Maintain an installer skill matrix.

* Create installation teams/crews with a Primary Installer and supporting members.

* Coordinate material availability before deployment.

* Supervise installation of aluminium doors, windows, slim profiles, system profiles, glass and related products.

* Monitor installation quality, alignment, level, fixing, finishing and sealing.

* Monitor site productivity and installation TAT.

* Conduct regular site inspections.

* Minimize rework and material wastage.

* Ensure proper site cleanliness after installation.

3. Service Management

* Manage customer service complaints from registration to closure.

* Categorize complaints according to urgency and technical requirement.

* Assign technicians/installers according to skill.

* Monitor response and resolution TAT.

* Ensure maximum first-visit resolution.

* Track repeat complaints.

* Coordinate spare parts/material requirements.

* Escalate major technical issues to the appropriate department.

* Conduct final verification after service completion.

* Obtain customer feedback after service.

4. Manpower & Labour Management

* Maintain complete database of installers, technicians and helpers.

* Maintain *Skill Level + Can Handle* matrix.

* Categorize manpower as Beginner / Intermediate / Expert.

* Monitor daily attendance and availability.

* Prepare daily labour allocation.

* Prevent double allocation or overbooking.

* Monitor labour utilization and idle time.

* Arrange replacement manpower during leave/absence.

* Develop multi-skilled installers.

* Monitor individual productivity.

5. Customer & Site Coordination

* Coordinate with customers, architects, builders, contractors and site engineers.

* Communicate survey, installation and service schedules.

* Handle escalated customer complaints.

* Ensure customer expectations are clearly communicated to the team.

* Conduct final inspection and handover.

* Obtain customer confirmation/sign-off.

* Ensure photographs, videos and required documents are collected.

6. Coordination with Internal Departments

Coordinate closely with:

Sales customer commitments and site requirements

Design – drawings and technical details

Production – manufacturing readiness

Purchase/Store – materials and accessories

Dispatch – material movement

Project Management – project schedule

Accounts/Recovery – commercial issues where required

Customer Service – complaint closure

Management– escalations and performance

7. Technology & Documentation

Ensure all field activities are updated in the company's designated system, such as Zoho FSM / Zoho CRM / Zoho Projects.