Site Support Engineer
Blackbox GPS Technologies · Bengaluru · onsite · Posted 30d ago
Not disclosed2–4 yrsfulltimeSourced from
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About this role
Job Description
As a Site Support Engineer, you will be an integral part of our Black Box Sales department, ensuring the successful implementation and support of our cutting-edge KVM and AV solutions. Your expertise will be crucial in delivering exceptional customer experiences and driving our business forward.
Responsibilities
As a Site Support Engineer, you will be an integral part of our Black Box Sales department, ensuring the successful implementation and support of our cutting-edge KVM and AV solutions. Your expertise will be crucial in delivering exceptional customer experiences and driving our business forward.
Responsibilities
- Provide on-site technical support and troubleshooting for KVM and AV systems.
- Perform site installations, configurations, and maintenance as per customer requirements.
- Set up demos and Proof of Concepts (PoCs) to showcase our solutions capabilities.
- Collaborate with the sales team to understand customer needs and deliver tailored solutions.
- Maintain accurate records of site visits, installations, and support activities.
- Stay updated with the latest industry trends and technologies in KVM and AV.
- Offer pre-sales support, including product demonstrations and technical consultations.
- Ensure customer satisfaction by promptly addressing any post-sales queries or issues.
- Work closely with the engineering team to gather feedback and improve our products.
- A minimum of 2-3 years of experience in a similar role, preferably in the KVM or AV industry.
- A strong engineering or technical education background, with a degree in a relevant field.
- Excellent problem-solving and analytical skills, with a methodical approach to troubleshooting.
- Strong communication and interpersonal skills, with the ability to interact with clients and colleagues effectively.
- A customer-centric mindset, with a focus on delivering exceptional service and support.
- Proficiency in using various KVM and AV equipment and software tools.
- Ability to work independently and manage multiple projects simultaneously.
- Willingness to travel for site visits and installations as required.
- A valid driving license and a clean driving record.
- Any additional certifications or training in KVM or AV technologies will be an advantage.
Sourced from foundit
Skills
site installationsTechnical SupportTroubleshootingproduct demonstrationsTechnical consultationsConfigurationsAV Systemsmaintenance
About Blackbox GPS Technologies
Blackbox GPS Technologies
Software Product
11
employees
1993
33 years old
Chandigarh
India
₹4.6L PA avg
Avg at Blackbox GPS Technologies
About
Blackbox GPS Technology Pvt Limited is one of a pioneer in the field of GPS based Vehicle Tracking and Management Solutions in India since 2000 when other GPS based tracking was thought to be a think of. We are a solution selling company that helps firms to control their expenses using our tracking devices. Fueling innovation since 2003, BlackBox GPS Technology Pvt Limited introduced the first-generation offline vehicle management system in 2008. Over a decade ahead, our continuous R&D ensures unmatched expertise and a legacy of groundbreaking solutions.
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