Site Security Manager

The Site Security Manager (SSM) is responsible for leading and managing 24/7 physical security operations at a critical facility/data center. The role ensures a safe, secure, compliant, and customer-focused environment while overseeing security personnel, managing risk, maintaining security systems, and collaborating with client leadership.

Key Job Responsibilities:

1. Security Operations Management

• Lead day-to-day physical security operations in a 24/7 environment.
• Ensure continuous security coverage and operational readiness.
• Manage incident response, escalation procedures, and emergency situations.
• Monitor site performance and implement corrective actions where required.

2. Team Leadership & People Management

• Directly manage security officers, responders, control room personnel, and administrative staff.
• Drive recruitment, onboarding, training, coaching, and employee development initiatives.
• Conduct performance management, mentoring, and disciplinary actions as required.
• Foster a high-performing and accountable security culture.

3. Client & Stakeholder Management

• Serve as a key point of contact for client leadership regarding security operations.
• Address client concerns and resolve operational issues promptly.
• Lead security-related meetings, presentations, and performance reviews.
• Maintain strong relationships with internal and external stakeholders.

4. Compliance, Risk & Audit Management

• Ensure adherence to security policies, procedures, and standard operating guidelines.
• Identify security risks, vulnerabilities, and operational gaps.
• Support audits, inspections, and compliance reviews.
• Maintain required logs, reports, documentation, and operational records.

5. Security Systems Administration

• Oversee and maintain security technologies including:
• CCTV Systems
• Access Control Systems
• Video Surveillance Platforms
• Incident Management Tools
• Monitor system functionality and coordinate issue resolution.
• Support access management and security system enhancements.

6. Reporting & Continuous Improvement

• Prepare operational reports, security metrics, and management updates.
• Track key performance indicators (KPIs) and service-level performance.
• Drive process improvements and operational excellence initiatives.
• Support regional and campus-wide security objectives.

7. Cross-Site Support

• Provide leadership coverage and operational support to other sites within the campus or region when required.
• Ensure consistent implementation of security standards across locations.

Desired Qualifications:

Education:

• Associate Degree or equivalent qualification preferred.

Experience:

• 6+ years of experience in the security industry.
• 3+ years of team management/people leadership experience.
• Experience in data center security or critical infrastructure security environments preferred.

Technical Skills:

• CCTV & Video Surveillance Systems.
• Access Control Systems.
• Incident Management Platforms.
• Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

Key Competencies:

• Leadership and team management.
• Client relationship management.
• Incident and crisis management.
• Risk assessment and decision-making.
• Communication and presentation skills.
• Compliance and audit management.
• Problem-solving and continuous improvement mindset.

Ideal Candidate Profile:

A proven security leader with strong people-management skills, experience managing large security operations, and the ability to balance operational excellence, compliance, client expectations, and team development within a fast-paced 24/7 environment.