Site Reliability Engineering Lead_Truist

Educational Requirements Service Line Responsibilities

• Reliability Engineering Automation Architect and deliver automation solutions that eliminate toil, reduce MTTR, and increase service resilience.
• Experience in Ansible, Puppet or Chef is a plus.
• Implement intelligent alerting, anomaly detection, and event correlation leveraging AI and AIOps tools.
• Guide and enforce SLO/SLI adoption across product teams, ensuring metrics inform decision-making and prioritization.
• Utilize Infrastructure-as-Code (IaC) tools for automating deployment of assets within cloud tenants.
• Observability Operational Excellence Ensure operational readiness of applications and platforms through resiliency testing, chaos engineering, and failure-mode validation.
• Cross-Functional Leadership Influence Partner with Delivery, Architecture, Security, and Risk teams to embed reliability and resilience into design and execution.
• Standardization Documentation Develop, maintain, and enforce runbooks, response playbooks, and automated recovery patterns.
• Follow best practices and internal processes for Non-Functional requirements to improve resiliency and reliability.
• Mentorship Technical Development Coach and mentor Associate, Professional, and Senior SREs to build technical depth and operational discipline.
• Provide thought leadership in SRE methodologies, cloud-native operational patterns, and automated reliability engineering.
• Incident Leadership Production Operations Lead P1/P0 incident bridges and direct technical investigation efforts.
• Perform hands-on triage using logs, traces, metrics, and application telemetry.
• Drive mitigation, recovery, RCA development, and follow-through remediation.
• Provide executive communications during major incidents.
• Build operational automation based on recurring production issues.
• Establish credibility through technical leadership during live service disruptions.

Additional Responsibilities

• Experience enabling large-scale SRE transformations or modernization initiatives.
• Demonstrated proficiency with GitLab Duo, or similar AI technologies.
• Familiarity with chaos engineering, resilience assessments, and service failure modeling.
• Exposure to hybrid-cloud and multi-cloud operational frameworks.
• Experience contributing to or leading Center for Enablement functions or Communities of Practice.
• Expertise with highly regulated industries preferred.

Technical and Professional Requirements

• 7+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, or Infrastructure Operations.
• Deep handson experience with distributed systems, container orchestration (Kubernetes), and cloud-native operational tooling.
• Proficiency with automation and scripting languages (Python, Go, PowerShell, Ansible).
• Strong understanding of observability platforms (Splunk, Dynatrace) and event-driven monitoring.
• Proven leadership in major incident management and cross-team technical coordination.
• Strong grasp of networking, Linux/Unix internals, and modern infrastructure patterns.
• Excellent communication skills, including executive-level situational awareness during critical incidents.

Preferred Skills

• Technology->OpenSystem->Python - OpenSystem
• Technology->Container Platform->Kubernetes
• Technology->Devops->Ansible
• Technology->DevOps->Site Reliability Engineering(SRE)