Site Reliability Engineer

About BNP Paribas India Solutions Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability Commitment to Diversity and Inclusion At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business Line/Function Corporate and Institutional Banking or CIB Business line consists of multiple métier’s like Global Markets, Global Banking and Transversal each dealing with a specific set of Banking Business function. Application Production Support or APS is an important vertical of CIB that deals with keeping the CIB businesses up and running in production and various transformational activities across domains

Job Title Site Reliability Engineer - CEP APS

Date 08-Jan-2024

Department CIB – IT Production Location: ISPL - MUMBAI

Business Line / Function Client Engagement and Protection APS

Reports To (Direct) ISPL CIB APS CEP Head

Grade (if applicable) (Functional)

Number Of Direct Reports N/A

Directorship / Registration NA Position Purpose This position is for Site reliability Engineer within Client Engagement and Protection APS team. The primary purpose is to be accountable for all core engineering / transformation activities of ISPL Transversal CEP APS

Responsibilities Direct Responsibilities

• Automate away toil using a combination of scripting, tooling, and process improvements
• Drive transformation strategies involving infrastructure hygiene / end of life
• Implementing new technologies or processes to improve efficiency and reduce costs eg:- CI/CD implementation
• Monitoring system performance and capacity levels to ensure high availability of applications with minimal downtime
• Investigating any service disruptions or other service issues to identify their causes
• Performing regular audits of computer systems to check for signs of degradation or malfunction
• Developing and implementing new methods of measuring service quality and customer satisfaction
• Conducting capacity planning to ensure that new technologies can be accommodated without impacting existing users
• Conducting post-mortem examinations of failed systems to identify and address root cause
• Drive various Automation, Monitoring & Tooling common purpose initiatives across CEP APS and other teams within CIB APS
• Accountable for generation, reporting and improvements of various Production KPIs, SLs and dashboards for APS teams
• Accountable for improvements in service and presentations for all governances and steering committees
• Accountable for maintenance and improvement of IT continuity plans (ICP) Contributing Responsibilities

Technical & Behavioral Competencies

• Strong knowledge of DevOps methodology and toolsets
• Strong knowledge of Cloud based applications/services
• Strong knowledge of APM Tools i.e. Dynatrace / AppDynamics
• Strong Distributed Computing and Database technologies skillset
• Strong knowledge of Jenkin, Ansible, Python, Scripting etc.
• Good understanding of Log aggregators i.e. Splunk/ELK
• Good understanding of observability tools i.e. Grafana / Prometheus
• Ability to work with various APS, Development, Operations stakeholders, locally and globally
• Dynamic, proactive and teamwork oriented
• Independent, self-starter and fast learner
• Good communication and interpersonal skills
• Practical knowledge of change, incident & problem management tools
• Innovative and transformational mindset
• Flexible attitude
• Ability to perform under pressure
• Strong analytical skills

Preferred To Have

• ITIL
• Dockers/Kubernetes
• Prior knowledge on Site Reliability Engineering / Dev-Ops / Application Production Support / Development background

Specific Qualifications (if Required) Graduate in any discipline or Bachelor in Information Technology 15 of IT experience

Skills Referential Behavioural Skills: (Please select up to 4 skills) Ability to collaborate / Teamwork Creativity & Innovation / Problem solving Ability to deliver / Results driven Communication skills - oral & written Transversal Skills: (Please select up to 5 skills) Ability to manage a project Ability to set up relevant performance indicators Ability to anticipate business / strategic evolution Ability to develop and adapt a process Analytical Ability

Education Level Bachelor Degree or equivalent Experience Level At least 15 years