Site Reliability Engineer

This role will build and operate a unified observability platform that provides end-to-end visibility across NCR Voyix Restaurants, Retail, and Payments environments. The engineer will help establish a single operational view spanning infrastructure, applications, Kubernetes platforms, cloud services, customer experience, and business transactions to enable proactive operations and improve service reliability. Design, implement, and maintain scalable, reliable, and performant cloud infrastructure and applications using SRE best practices.

• Develop and implement automation tools and processes to streamline operational tasks, reduce manual toil, and improve system efficiency.
• Monitor system health, performance, and availability using various observability tools, and proactively identify and troubleshoot issues.
• Participate in on-call rotations to provide 24/7 support for critical production systems, diagnosing and resolving incidents quickly and effectively.
• Collaborate with development teams to ensure new features and services are designed with reliability, scalability, and maintainability in mind.
• Conduct post-incident reviews (RCAs) to identify root causes, implement preventative measures, and continuously learn from operational events.
• Contribute to the development and maintenance of infrastructure as code (IaC) solutions for deploying and managing cloud resources.
• Evaluate and recommend new technologies and tools to enhance our SRE capabilities and improve overall system reliability.
• Document operational procedures, system configurations, and troubleshooting guides to facilitate knowledge sharing and improve team efficiency.
• Mentor junior engineers and contribute to a culture of continuous learning and improvement within the SRE team.

Job Qualifications:
• Bachelors degree in computer science, Engineering, or a related technical field, or equivalent practical experience.
• 6-9 years of experience in a Site Reliability Engineering, DevOps, or similar role with a strong focus on cloud-native environments.
• Proficient in at least one scripting language (e.g., Python, Go, Bash) for automation and tooling.
• Strong experience with public cloud platforms (e.g., AWS, Azure, GCP), including understanding of core services (compute, networking, storage, databases).
• Solid understanding of SRE principles, including SLIs, SLOs, error budgets, and incident management.
• Experience with containerization technologies (e.g., Docker, Kubernetes) and orchestration.
• Familiarity with CI/CD pipelines and tools (e.g., Jenkins, GitLab CI, GitHub Actions).
• Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK stack, Datadog, Splunk).
• Knowledge of network protocols, operating systems (Linux), and system administration.
• Strong problem-solving skills and the ability to diagnose and resolve complex technical issues in a fast-paced environment.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.