Site Reliability Engineer

Job Summary

We are looking for an experienced Site Reliability Engineer (SRE) to manage, automate, monitor, and maintain reliable, scalable, and secure cloud infrastructure. The ideal candidate should have strong hands-on experience with AWS services, Infrastructure as Code (IaC), CI/CD pipelines, Linux administration, scripting, networking, monitoring, and production support.

The candidate should demonstrate strong troubleshooting, critical-thinking, proactive planning, and problem-solving skills, with a focus on improving system reliability and operational efficiency.

Key Responsibilities

• Manage, maintain, and troubleshoot AWS cloud infrastructure and production environments.
• Automate infrastructure provisioning and configuration management using Terraform, Ansible, and Packer.
• Develop, maintain, and troubleshoot CI/CD pipelines using Jenkins, Git, and pipeline scripting.
• Write Python and Bash/Shell scripts to automate routine operations, deployments, health checks, and incident response.
• Monitor infrastructure performance, availability, logs, and alerts using CloudWatch and relevant AWS monitoring services.
• Troubleshoot Linux systems, network connectivity, DNS, SSH/SFTP, HTTP/HTTPS, TCP/UDP, DHCP, and WebSocket-related issues.
• Manage cloud security, access controls, secrets, vulnerability remediation, and auditing using AWS security services.
• Handle production incidents, perform root cause analysis (RCA), implement corrective actions, and proactively improve system reliability.
• Maintain infrastructure documentation, operational runbooks, backups, disaster recovery procedures, and effective shift handovers.
• Collaborate with development and infrastructure teams to improve automation, scalability, security, and operational efficiency.
• Demonstrate strong ownership, critical thinking, proactive planning, and the ability to troubleshoot issues independently.

Required Technical Skills

Cloud Platforms and AWS Services

• Hands-on experience with AWS EC2, RDS, ECS, ECR, VPC, S3, CloudFront, Step Functions, Secrets Manager, Systems Manager (SSM), CloudWatch, EventBridge, Lambda, Inspector, GuardDuty, CloudTrail, DynamoDB, API Gateway, Route 53, ElastiCache, SNS, Cognito, and IAM.
• Familiarity with Azure Active Directory (Microsoft Entra ID) and identity/access management.

Infrastructure as Code and Automation

• Terraform, Ansible, and Packer.
• Infrastructure provisioning, configuration management, and automation best practices.

CI/CD and Version Control

• Jenkins, Git, pipeline development, deployment automation, and troubleshooting pipeline failures.

Scripting and Operating Systems

• Python and Bash/Shell scripting.
• Strong Linux administration and troubleshooting skills, including log analysis, process management, permissions, services, and system performance.

Networking

• Practical understanding of SSH, SFTP, DNS, HTTP, HTTPS, DHCP, TCP, UDP, and WebSockets.
• Knowledge of VPC networking, subnets, routing, security groups, network ACLs, and connectivity troubleshooting.

Monitoring, Security, and Reliability

• Cloud monitoring, alerting, log analysis, incident management, root cause analysis, access control, and vulnerability remediation.
• Understanding of high availability, backups, disaster recovery, and production reliability practices.

Experience and Qualifications

• 3-6 years of experience in SRE, DevOps, Cloud Operations, Infrastructure Engineering, or Production Support.
• Hands-on experience managing AWS infrastructure and supporting production environments.
• Experience with Terraform, Ansible, Jenkins, Git, Linux, and scripting.
• Ability to troubleshoot infrastructure, networking, deployment, and application connectivity issues.
• Strong analytical and problem-solving skills, with the ability to work independently and manage critical incidents.

Behavioral Competencies and Shift Requirements

• Strong critical thinking, analytical reasoning, and troubleshooting abilities.
• Proactive planning, risk identification, and continuous improvement mindset.
• Good communication, collaboration, and incident coordination skills.
• Ability to work under pressure and take ownership of production issues.
• Willingness to work in rotational shifts, primarily night shifts, with occasional morning shifts.
• Ability to perform effective shift handovers and provide timely production support.

Preferred Qualifications

• AWS certifications such as AWS Certified Solutions Architect - Associate or AWS Certified SysOps Administrator - Associate.
• Experience with containerized workloads, cloud security, disaster recovery, and infrastructure cost optimization.
• Familiarity with SRE practices, including SLIs, SLOs, incident management, and automation to reduce manual operational effort.