Site Reliability Engineer

Summary
Do you love working on highly scalable and secure distributed applications Does a fast-paced environment make your heart leap Do you want your technical abilities to be challenged every day and for your work to make a difference in the lives of millions of people

If so, the Enterprise Business Applications group is looking for a dedicated, hands-on SRE Engineer who is proactive in sharing knowledge, thinks creatively, and is not bound by the status quo. Our group is responsible for Apple's Enterprise Product Lifecycle Management (PLM) transformation initiative, delivering a next-generation PLM/PIM Platform that drives product innovation across hardware, software, and services lines of business.

Join us to do the best work of your life with a welcoming, diverse, and hard-working group of engineers. Bring passion and dedication to the job, and there's no telling what you could accomplish!

Description
A strong candidate for this role will demonstrate a passion for achieving the highest levels of uptime, with a sharp focus on scalability and high performance.

You will have the drive to enhance system observability, ensuring the right insights and tools are in place to monitor, troubleshoot, and optimize applications and infrastructure.

A natural instinct to automate repetitive tasks and a strong aptitude for debugging and root cause analysis are essential to succeed in this role.

Responsibilities

• System Observability: Implement and maintain robust observability solutions that provide real-time insights into system performance and health, proactively identifying and addressing potential issues before they impact users.
• Troubleshooting and Root Cause Analysis: Investigate and resolve incidents swiftly during critical situations, performing thorough root cause analysis to prevent recurrence.
• Automation: Leverage your coding skills to build tools and automate runbooks, driving efficiency and reducing manual toil.
• Documentation: Maintain and manage runbooks and best practices to foster knowledge sharing and improve team efficiency.
• Communication: Demonstrate strong interpersonal skills with the ability to collaborate effectively across multiple business and technical teams.
• We champion innovation and the adoption of new technologies to continuously raise the bar on what we deliver. If you are a talented and passionate engineer looking to do the best work of your life, we'd love to hear from you.
  
  

Minimum Qualifications

• Strong understanding of ITIL practices, including incident and problem management (5 yrs of experience).
• Monitoring distributed system architectures (5 yrs of experience), with hands-on expertise in log monitoring and analysis tools such as Splunk
• Hands-on experience in Java programming (3-5 yrs of experience) and REST APIs for application debugging and root cause analysis.
• Proficiency in at least one scripting or programming language such as Python, Perl, or Ruby (2-3 yrs of experience), with application in observability, ETL, or tooling development..
  
  

Preferred Qualifications

• Strong understanding of database principles and working knowledge in distributed storage and infrastructure solutions such as Oracle, Cassandra, SOLR, and Kafka (1-2 yrs of experience).
• Good command on Linux, networking concepts (TLS/SSL, DNS, Load Balancers, etc.,) and troubleshooting skills in large scale environments (1-2 yrs of experience).
• Experience with container management and microservices architectures such as Docker, across cloud and on-premises infrastructure.
• Proven track record of excellent interpersonal, analytical, and communication skills.
  
  

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