Site Reliability Engineer

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Role Overview:

Results-driven Site Reliability Engineer with experience in building and scaling observability solutions across cloud-native and data engineering platforms on AWS. Skilled in leveraging Dynatrace, Splunk, Datadog, and OpenTelemetry to implement proactive monitoring, define SLIs/SLOs, and enhance service reliability. Experienced in collaborating with developers, platform engineers, and business stakeholders to embed observability into the software delivery lifecycle and improve operational excellence. Proficient in automating infrastructure and monitoring deployments using Terraform, Ansible, Jenkins, and AWS services, while developing actionable dashboards, telemetry pipelines, and AIOps-driven solutions to improve system performance and customer experience.

Primary Responsibility:

Collaborate with Business Units (BUs), Developers, and Platform Engineers to embed observability into the software delivery lifecycle and improve developer experience.

Define and implement SLIs/SLOs and error budgets with Business Units to support reliability engineering and improve service health visibility.

Enhance operational excellence by enabling proactive monitoring, reducing customer pain points, and streamlining incident workflows.

Amplify AIOps outcomes by integrating observability data into intelligent automation and decision-making across technology and business teams.

Design and implement monitoring and observability solutions using Dynatrace and Splunk (must-have), along with Datadog and Open Telemetry, to build scalable, automated, and developer-friendly platforms

Develop reusable patterns, templates, and automation scripts to drive consistency across observability practices and reduce manual effort in telemetry onboarding.

Build and maintain dashboards that deliver actionable insights into system performance, reliability, and user experience.

Integrate observability into CI/CD workflows using Jenkins and related tooling to enable continuous feedback and faster incident detection.

Automate infrastructure provisioning and deployment using Terraform and Ansible to support observability at scale.

Implement and manage Open Telemetry pipelines for standardized collection of traces, metrics, and logs, supporting vendor-agnostic ingestion strategies.

AWS Cloud Operations:

Incident Management:

Secondary Skills:

Reliability Operations:

Collaboration:

Our uniqueness is that we celebrate yours. Experian''s people first, inclusive and purpose driven culture is multi award-winning; World''s Best Workplaces2025 (Fortune Global Top 25), Great Place To Workin 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together