Site Reliability Engineer

Job Summary

As an SRE Engineer in Tech GSO - Risk, Legal and Audit, you ll play a key role in helping within Operation and batch support space that involves performing a role responsible to ensure support is provided in a timely, customer- oriented, and comprehensive manner to a global business operating 247 hrs. Promotes a support culture that goes above and beyond what the customer expects and ensuring that every business client responses are provided in a timely and comprehensive manner. Manage Incidents, Problems, and service level agreements with high customer satisfaction levels. Identify and promote opportunities to reduce the amount of direct support required through product improvements, training, and automation.

Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Bengaluru
Work Hours: Regular Shifts(HybridBlended)

What will your day look like

• As an operations engineer, your primary role is to provide overnight batch support for Enterprise Finance Applications (Please note this is a 24/7 support role)
• Curiosity in learning and understanding stakeholder requirements; prioritising those them while ensuring that production platform is stable and functioning optimally.
• Apply and share your expertise whilst also be willing to broaden, develop and knowledge share your learnings.

What will you bring

• Must have 5+years of relevant experience as an SRE.
• Use of Control-M/Splunk and with exposure to PL/SQL and Scripting (Mandatory Requirement)
• Expertise in supporting applications in Linux, Solaris, and windows platform with good knowledge over different Solaris/Linux commands
• Excellent incident, recovery management, problem solving, and technical troubleshooting skills.
• Focus on continuous proactive service improvement and continuous learning.
• Knowledge and exposure to Finance applications like Peoplesoft, Hyperion, Group OFSAA is an added advantage.
• Be aware of different open application/Infrastructure issues and aggressively follow-up on different issues with teams/work on them till the issues and gaps gets resolved permanently.
• Ensure customer service excellence and guaranteed response with SLA times by actively monitoring support emails/tickets and actively working on them till the issue is fully remediated.
• Ensuring all incident tickets are resolved in a timely and comprehensive manner.
• Review support tickets for accuracy and to look for any trends that might indicate product problems or customer confusion.
• Regularly assist identifying gaps, throw new ideas on service improvement, automation, resiliency that can benefit the platform /team and implement them
• Work independently with other tech stakeholders, delivery/project and infrastructure teams proactively look for improvements and production platform stability
• Experience in Agile and ITIL methodology s ability to implement that in day-to-day work
• Understanding Group change management, incident, and problem management policies and how these policies impact daily operational support.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.