Site Reliability Engineer

Role & responsibilities :

• Monitor, troubleshoot, and support production applications hosted on Microsoft Azure.
• Perform end-to-end troubleshooting of application and infrastructure incidents.
• Investigate alerts and production issues using Azure Monitor, Application Insights, Log Analytics, and Dynatrace.
• Analyze application logs and telemetry using Kusto Query Language (KQL) and Dynatrace Query Language (DQL).
• Monitor and troubleshoot Azure API Management (APIM), Azure Functions, Service Bus, and Azure-native services.
• Identify the root cause of application failures by tracing requests across APIs, Azure Functions, messaging services, and backend components.
• Configure and manage alerts, dashboards, and monitoring rules to ensure proactive incident detection.
• Utilize Dynatrace features such as Smartscape, Problems & Events, Distributed Tracing, Synthetic Monitoring, and Davis AI for performance analysis.
• Participate in production on-call rotations and provide support for P1/P2 incidents.
• Lead technical troubleshooting during major incidents and collaborate with development and infrastructure teams for timely resolution.
• Prepare detailed Root Cause Analysis (RCA) reports and recommend preventive measures.
• Work closely with DevOps, Application Development, and Cloud Infrastructure teams to improve platform reliability and observability.
• Support continuous service improvements through automation and operational excellence initiatives.

Required Technical Skills

Microsoft Azure

• Azure Monitor
• Application Insights
• Log Analytics
• Kusto Query Language (KQL)
• Azure API Management (APIM)
• Azure Functions
• Azure Service Bus
• Azure Alerts & Action Groups
• Azure Portal

Monitoring & Observability

• Dynatrace
• Problems & Events Feed
• Smartscape
• Distributed Tracing
• Synthetic Monitoring
• Dynatrace Query Language (DQL)

Alternative tools (acceptable):

• New Relic
• Datadog

Incident Management

• Production Support
• P1/P2 Incident Handling
• Major Incident Management
• Root Cause Analysis (RCA)
• Problem Management
• SLA Management
• On-call Support

Technical Knowledge

• REST APIs
• HTTP/HTTPS
• JSON
• OAuth/JWT Authentication
• API Request/Response Flow
• Azure Functions Lifecycle
• Microservices Architecture
• Event-driven Architecture
• Messaging using Azure Service Bus

Preferred Skills

• Understanding of CI/CD pipelines
• Azure DevOps
• Git
• PowerShell or Bash scripting
• Basic networking (DNS, TCP/IP, Load Balancer)
• ITIL Foundation