Site Reliability Engineer (US Shift)

About Refold AI

Refold AI is the AI integration platform built for agents, made for modern SaaS companies that need to ship enterprise integrations at scale. We're reimagining integrations with AI agents that work like business consultants and integration engineers, building them 10x faster, in hours instead of days. The payoff: integrations stop being a bottleneck that costs you deals and burns margin, and become a growth engine. You win the enterprise deals that hinge on them, onboard faster, and scale without an army of consultants.

We've grown rapidly, reaching seven-figure ARR and 30+ paying customers, powering the product and professional services teams at modern SaaS companies, from Incorta, Kantata, and Coupa to Highradius, Naehas, and OvationCXM.

Refold AI has raised $6.5M from world-class investors including Eniac Ventures (early investors in Airbnb & Uber), Tidal Ventures, and Better Capital.

What you'll do:

• Be the primary owner of the health, performance, and uptime of our services
• Deploy new features rapidly and reliably across environments
• Design infrastructure with operability in mind alongside engineering teams
• Own CI/CD pipelines and ensure frictionless deployments
• Troubleshoot across code, systems, and networking layers
• Continuously optimise infrastructure for reliability, cost, and performance

What we're looking for:

• 3+ years of relevant DevOps/SRE experience
• Hands-on with Docker, Kubernetes, and containerised environments
• Experience with tools like Kafka, ZooKeeper, and config management tools (Ansible, SaltStack, Chef, etc.)
• Proficient with Linux systems and scripting (Bash, Python, PowerShell, or Go)
• Experience in cloud ecosystems (AWS, Azure, GCP, or OpenStack)
• Familiar with CI/CD tools (e.g., Jenkins, GitHub Actions)
• Strong knowledge of networking principles, mesh networking, and load balancing
• Great communicator and team player in fast-paced environments