Site reliability Engineer SRE/Incident Manager-Bangalore location

Position: SRE/Incident Manager

Experience: 2 to 5 years

Employment Type: Full-Time

Roles & Responsibilities

• Lead and manage P1/P2 major incidents and ensure timely service restoration.
• Act as the single point of contact during critical incidents and lead bridge calls.
• Coordinate with application, infrastructure, network, database, and cloud teams for incident resolution.
• Monitor application and infrastructure health using tools such as Splunk, Datadog, Dynatrace, Grafana, or AppDynamics.
• Drive Root Cause Analysis (RCA) and ensure preventive actions are implemented.
• Track and report SLA, SLO, and service availability metrics.
• Implement automation and operational improvements using Python or Shell scripting.
• Manage incident queues, escalations, and stakeholder communications.
• Collaborate with DevOps and engineering teams to improve system reliability and reduce recurring incidents.
• Support problem management, change management, and ITIL processes.
• Develop and maintain runbooks, playbooks, and operational documentation.
• Analyze trends in incidents, outages, and alerts to improve platform stability.
• Perform capacity planning, performance monitoring, and reliability reviews.
• Ensure 24x7 production support readiness and participate in on-call rotations when required.
• Drive continuous improvement initiatives to enhance service resilience and customer experience.