Site Reliability Engineer - SaaSOps

About ValGenesis
ValGenesis is a leading digital validation platform provider for life sciences companies. ValGenesis suite of products are used by 30 of the top 50 global pharmaceutical and biotech companies to achieve digital transformation, total compliance and manufacturing excellence/intelligence across their product lifecycle.

Learn more about working for ValGenesis, the de facto standard for paperless validation in Life Sciences: https://www.valgenesis.com/about

About the Role:

Responsibilities:

• Define and embed SRE best practices across the SaaS platform, ensuring reliability is built into the system from the ground up
• Establish and maintain meaningful SLA, SLIs, SLOs, and error budgets to protect customer experience and guide engineering priorities
• Design and continuously improve high-availability and disaster recovery strategies
• Automate manual processes, manage incident response, optimize performance (SLI/SL0)
• Bridge the gap between development IT operations
• Ensure strong tenant isolation and consistent performance within a DB-per-tenant architecture
• Strengthen system resiliency across both Azure and on-prem deployments in our hybrid environment
• Lead incident response efforts with structured troubleshooting and clear communication
• Drive thorough root cause analysis (RCA) and conduct blameless postmortems focused on long-term improvements
• Translate incidents into systemic fixes rather than temporary patches
• Develop and maintain operational runbooks to standardize responses
• Design and maintain a comprehensive observability framework for both cloud and on-prem environments
  
  

Requirements:

• Must have a minimum of 3+ years of hands-on experience in Site Reliability Engineering (SRE), supporting production-grade, cloud-native enterprise software platform/applications
• Prior experience as a DevOps engineer, cloud system administrator or software developer
• Strong proficiency in scripting languages such as Python, PowerShell etc
• Deep hands-on experience working with Microsoft Azure in production environments
• Possess a solid understanding of Terraform, Ansible, Kubernetes internals, including networking, scheduling, scaling, and resource management
• Have proven experience in PostgreSQL performance tuning and optimization in production systems
• Demonstrate hands-on experience with Azure Monitor, Application Insights, and Log Analytics for cloud-based observability
• Implement and manage Prometheus and Grafana for Kubernetes and on-prem monitoring
• Understand how to turn metrics, logs, and traces into actionable insights that improve reliability and performance
• Troubleshoot and improve CI/CD pipelines to ensure stable and predictable releases
• Apply GitOps principles to manage deployments and infrastructure changes in a controlled and auditable manner
  
  

We're on a Mission
In 2005, we disrupted the life sciences industry by introducing the world's first digital validation lifecycle management system. ValGenesis VLMS® revolutionized compliance-based corporate validation activities and has remained the industry standard.

Today, we continue to push the boundaries of innovation ― enhancing and expanding our portfolio beyond validation with an end-to-end digital transformation platform. We combine our purpose-built systems with world-class consulting services to help every facet of GxP meet evolving regulations and quality expectations.

The Team You'll Join
Our customers success is our success. We keep the customer experience centered in our decisions, from product to marketing to sales to services to support. Life sciences companies exist to improve humanity's quality of life, and we honor that mission.

We work together. We communicate openly, support each other without reservation, and never hesitate to wear multiple hats to get the job done.

We think big. Innovation is the heart of ValGenesis. That spirit drives product development as well as personal growth. We never stop aiming upward.

We're in it to win it. We're on a path to becoming the number one intelligent validation platform in the market, and we won't settle for anything less than being a market leader.

How We Work
Our Chennai, Hyderabad and Bangalore offices are onsite, 5 days per week. We believe that in-person interaction and collaboration fosters creativity, and a sense of community, and is critical to our future success as a company.

ValGenesis is an equal-opportunity employer that makes employment decisions on the basis of merit. Our goal is to have the best-qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics protected by local law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.