Site Reliability Engineer II

We are seeking a motivated and hands-on Site Reliability Engineer (SRE II) to join our team. The role will support mission-critical customer-facing platforms, including cloud-native applications and services running on AWS. The ideal candidate will have strong experience in AWS infrastructure, production operations, reliability engineering, automation, monitoring, and incident management.

You will work closely with development, platform, and operations teams to improve service reliability, operational excellence, deployment efficiency, and production support coverage across global environments.

• Manage and support production services hosted on AWS.
• Participate in on-call rotations, incident response, troubleshooting, and root cause analysis.
• Improve platform reliability, availability, performance, and scalability.
• Support production deployments, release activities, and hyper-care events.
• Develop and maintain monitoring, alerting, and observability solutions.
• Automate operational tasks using scripting and Infrastructure as Code (IaC).
• Perform system health checks, capacity planning, and proactive issue remediation.
• Collaborate with engineering teams to enhance operational readiness and resiliency.
• Create and maintain operational runbooks, SOPs, and knowledge articles.
• Support disaster recovery, business continuity, and security compliance initiatives.
• Participate in post-incident reviews and drive corrective and preventive actions.
• Contribute to CI/CD pipeline improvements and deployment automation.

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 2-5 years of experience in Site Reliability Engineering, DevOps, Cloud Operations, or Production Support.
• Strong hands-on experience with AWS services, including:
• EC2
• ECS/EKS
• Lambda
• RDS
• S3
• CloudWatch
• VPC
• IAM
• Route53
• Auto Scaling
• Experience with Linux system administration.
• Strong understanding of networking fundamentals, DNS, load balancing, and security best practices.
• Experience with monitoring and observability tools such as CloudWatch, Datadog, Splunk, Grafana, or Prometheus.
• Scripting knowledge in Python, Bash, or PowerShell.
• Experience supporting production environments and handling critical incidents.
• Understanding of CI/CD tools such as GitHub Actions, Jenkins, GitLab CI, or Azure DevOps.

• AWS Certified Cloud Practitioner, Solutions Architect Associate, or SysOps Administrator certification.
• Experience supporting SaaS or customer-facing platforms.
• Exposure to Kubernetes and containerized workloads.

Experience with incident management and operational excellence practices.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.