Site Reliability Engineer I

About the Company NationsBenefits is at the forefront of transforming the insurance industry by developing innovative benefits management solutions. We specialize in modernizing complex back-office systems to build scalable, secure, and high-performing platforms that streamline operations for our clients. Our strategic focus is on platform modernization, transitioning legacy systems into modern, cloudnative architectures to enhance scalability, reliability, and performance in core back-office insurance and fintech functions.

About the Role The Site Reliability Engineering (SRE) team is instrumental in maintaining the health, performance, and availability of our platforms. As a Site Reliability Engineer, you will play a crucial role in ensuring system reliability by monitoring metrics, managing incidents, and collaborating with Development, DevSecOps, and Engineering teams. You will work with monitoring tools like Datadog, troubleshoot incidents in Kubernetes and cloud environments, and contribute to automation initiatives using C#, Java, or scripting languages. Your focus will be on maintaining high availability, ensuring security and compliance in fintech environments, and driving continuous service improvement.

Responsibilities Incident Triage & Resolution

• Act as the first line of defense in identifying, triaging, and resolving production incidents.
• Respond to and troubleshoot alerts from monitoring tools such as Datadog.
• Perform initial root cause analysis and escalate per service level agreements (SLAs).
• Collaborate with senior engineers to resolve escalated issues and provide timely communication to stakeholders.

Monitoring & Alerting

• Proactively monitor system health, performance metrics, and service uptime using Datadog.
• Manage and optimize alerting thresholds to detect anomalies while reducing false positives.
• Monitor and troubleshoot workloads in Kubernetes, including pod restarts, log analysis, and deployment rollbacks.

24/7 Support

• Participate in a rotational shift schedule (24/7), including weekends and holidays, to ensure continuous production support.

Collaboration & Communication

• Work closely with development, operations, and engineering teams to diagnose and resolve issues.
• Provide feedback on recurring issues and recommend process or tooling improvements.
• Partner with global teams, demonstrating strong cross-cultural collaboration skills.

Automation & Continuous Improvement

• Develop and maintain automation scripts or small tools using C#, Java, Python, PowerShell, or Bash.
• Contribute to CI/CD pipeline monitoring and reliability.
• Assist in building self-healing and automated recovery solutions to minimize manual intervention.

Documentation & Compliance

• Maintain comprehensive documentation of incidents, triage steps, and post-mortem analysis.
• Ensure all processes adhere to fintech compliance standards such as PCI DSS or ISO 27001.

Qualifications

• 3-5 years of experience in Site Reliability Engineering, DevOps, or a related role.
• Experience with incident triage, resolution, and escalation processes.
• Proficiency with Datadog or similar monitoring/observability tools.
• Strong scripting or programming skills in C#, Java, Python, PowerShell, or Bash.
• Experience with Kubernetes (monitoring, troubleshooting, scaling workloads) and containerized environments like Docker.
• Familiarity with SQL, MySQL, or NoSQL databases.
• Ability to work effectively in high-pressure, high-transaction fintech environments.
• Strong written and verbal communication skills for both technical and non-technical audiences.
• Ability to work in rotational 24/7 shifts, including weekends and holidays.

Preferred Skills

• Knowledge of cloud platforms such as Azure, AWS, or GCP.
• Familiarity with CI/CD pipelines, Helm charts, and deployment automation.
• Aware of ITIL processes and agile methodologies.
• Understanding of regulatory and security compliance requirements in fintech (e.g., PCI DSS, ISO 27001).

Why Join Us?

• Competitive salary and benefits.
• Collaborative, inclusive, and growth-focused work environment.
• Opportunities for career advancement and professional development.
• Hands-on experience with cutting-edge fintech, cloud, and Kubernetes technologies.