Site Reliability Engineer I
NCR Corporation · Hyderabad · onsite · Posted today
Undisclosed1–2 yrsfulltimeSourced from
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About this role
Job Summary
Key Responsibilities
Required Qualifications
Preferred Qualifications
Key Competencies
Success Measures
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
The Global Command Center (GCC) Site Reliability Engineer (I) is responsible for monitoring and supporting business-critical applications and infrastructure across hybrid and multi-cloud environments. The role provides first-level event and incident response while supporting day-to-day reliability operations, including infrastructure maintenance, certificate management, deployments, observability, and production support.
The engineer works closely with application, infrastructure, cloud, DevOps, network, and SRE teams to maintain service availability, minimize business impact, and continuously improve operational reliability.
Key Responsibilities
- Monitor applications, infrastructure, cloud platforms, and customer-facing services for availability, performance, and reliability.
- Analyze, acknowledge, prioritize, and triage alerts and events, performing initial troubleshooting and escalation as required.
- Provide L1 production support and participate in incident and major incident response.
- Support monitoring and observability using tools such as AppDynamics, Dynatrace, Datadog, Splunk, Azure Monitor, Google Cloud Operations, and ServiceNow Event Management.
- Perform routine infrastructure maintenance and server patching across Azure, GCP, AWS, VMware, Windows, and Linux environments.
- Manage SSL/TLS certificates, including monitoring, renewal, installation, validation, and expiration prevention.
- Execute and validate application deployments following established change and release processes.
- Support Operational Readiness Reviews by validating monitoring, alerting, runbooks, escalation paths, and support procedures.
- Identify recurring incidents, monitoring gaps, and operational risks and contribute to service improvements.
- Support automation of repetitive operational tasks using PowerShell, Python, Bash, or APIs.
- Maintain runbooks, knowledge articles, incident records, and operational documentation.
- Follow established incident, problem, change, and event management processes.
Required Qualifications
- Bachelor's degree in Computer Science, IT, Engineering, or related field, or equivalent experience.
- 1-2 years of experience in Event Management, Production Support, SRE, NOC/Command Center, DevOps, or Infrastructure Operations.
- Working knowledge of Azure, GCP, and/or AWS.
- Understanding of monitoring, incident management, server administration, networking, SSL/TLS certificates, and deployment processes.
- Familiarity with Windows and/or Linux environments.
- Strong troubleshooting, problem-solving, communication, and collaboration skills.
- Ability to work effectively in a 24x7 shift-based support environment.
Preferred Qualifications
- Experience with enterprise monitoring/observability and ITSM tools.
- Basic scripting knowledge in PowerShell, Python, or Bash.
- Exposure to CI/CD and automation.
- Understanding of SRE concepts including SLI/SLO/SLA, MTTD, MTTR, availability, and resiliency.
- Azure, GCP, or AWS certification is a plus.
Key Competencies
- Event and incident management
- Technical troubleshooting
- Operational discipline and attention to detail
- Customer focus and ownership
- Communication and collaboration
- Prioritization and decision-making under pressure
- Continuous improvement mindset
Success Measures
Success will be measured through effective event detection and response, service availability, reduction in MTTD/MTTR and recurring incidents, monitoring effectiveness, successful certificate renewals and deployments, infrastructure maintenance compliance, automation adoption, and reduced customer impact.
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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Skills
AutomationIncident ManagementTroubleshootingContinuous improvementWindowsFocusoperationsEvent ManagementLinuxRecruitment
About NCR Voyix
NCR Corporation
IT Services & Consulting
4.1k+
employees
1884
142 years old
Atlanta,Georgia
United States
About
NCR is one of the leading enterprise provider of software, hardware and services for banks, retailers, restaurants, small business and telecom & technology
Industries
IT Services & ConsultingInternetHardware & NetworkingSoftware Product
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