Site Reliability Engineer, Customer Systems

Summary
Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world Join Apple's Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It's Apple's central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.

Do you love building solutions to handle global complexity and immense scale Imagine what you could do here.

Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience — from contact center operations to the software powering the iconic Genius Bar. The team also builds and operates AppleCare's online support platform, which handles 6 billion visits per year, delivering seamless, high-quality support to Apple customers around the globe.

Description
The Customer Systems Team is looking for an experienced Site Reliability Engineer. In this role you will design, build and deliver highly scalable, reliable, secure cloud infrastructure which powers the applications and services used by Apple's customers every day. You will work closely with cross functional teams, business leaders and other partners across Apple to implement new solutions. If infrastructure as code, automation and intelligent monitoring excites you then this is the job for you.

Minimum Qualifications

• 5+ years experience in designing and building resilient, large-scale, low latency, cloud and on-prem Infrastructure including Compute, Storage, and Network
• Deep expertise in building, deploying and managing Kubernetes clusters using Spinnaker and Helm
• Experience in monitoring using Splunk or ELK stack, Grafana, Prometheus, Alertmanager
• Experience in setting up and managing CI/CD pipeline using Jenkins
  
  

Preferred Qualifications

• Cloud architecture, building reliable, scalable, and secure Infrastructure as Code
• Troubleshooting of application specific, network, system & performance issues in production during on-call rotations
• Building automation tools to deliver infrastructure services reliably and in a repeatable fashion
• Collaborating cross-functionally with distributed teams of software engineers, quality engineers, or other site reliability engineers to gather, analyze, and define non-functional/technical requirements and drive its implementation
• Experience with Cassandra, MongoDB, Couchbase databases, AWS S3 or similar storage technologies
• Experience deploying and supporting java applications
• Deep understanding of networking protocols: DNS, TCP, HTTP/HTTPS
• Excellent problem solving, critical thinking, and interpersonal skills
• Experience in Linux Shell Scripting, Python, Terraform
• BS or MS in Computer Science, or equivalent experience
  
  

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