Site Reliability Engineer - 2

As an SRE-2 at MoEngage, you'll be a critical member of our SRE team, responsible for the health and performance of key services and contributing directly to the evolution of our infrastructure at a scale that few engineers get to experience. This is your chance to deepen your technical expertise, take on more ownership, and mentor emerging talent while working on a platform that operates at the cutting edge.

What You'll Do to Keep Our Engines Roaring

• Be a Reliability Champion: Take ownership of the reliability, performance, and efficiency of critical services.
• Automate, Automate, Automate: Design, develop, and implement robust automation solutions to eliminate toil, streamline operations, and improve system resilience.
• Battle Incidents (and Win): Lead troubleshooting efforts for complex production incidents, perform in-depth root cause analysis, and implement sustainable preventative measures.
• Sculpt Our Infrastructure: Actively contribute to the design, implementation, and optimization of our cloud infrastructure on AWS and GCP, leveraging your expertise in technologies like Kubernetes.
• Enhance Observability: Implement and refine advanced monitoring, alerting, and logging solutions to gain deep insights into system behavior and predict potential issues.
• Collaborate for Success: Partner closely with development teams to influence architectural decisions, ensuring reliability, scalability, and security are built in from the start.
• Strengthen Our Security Posture: Implement and advocate for advanced security practices within our infrastructure and operational workflows.
• Drive Efficiency: Analyze and optimize cloud infrastructure spend, identifying and implementing cost-saving opportunities.
• Guide the Next Wave: Mentor and guide SRE-1 engineers, contributing to the growth and knowledge sharing within the team.
• Be Ready for Action: Participate in our on-call rotation, acting as a key point of escalation and resolution for critical issues.

What Makes You the Ideal Candidate

• 3-5 years of hands-on experience in Site Reliability Engineering, DevOps, or a similar role with a strong focus on production systems.
• Demonstrated expertise in Python or Go—you have a proven track record of automating complex tasks.
• Strong command of AWS and/or GCP cloud platforms.
• In-depth experience with containerization and orchestration using Kubernetes (K8s, ArgoCD, Helm/Kustomize).
• Experience with infrastructure as code tools like Terraform or Ansible is highly valued.
• Solid understanding and experience with monitoring and observability stacks (VictoriaMetrics, Prometheus, Grafana, ELK stack, etc.).
• Deep knowledge of Linux/Unix systems internals and advanced networking concepts.
• Proven ability to diagnose and resolve complex issues in large-scale distributed systems.
• A strong understanding of Cloud Security and Information Security principles and best practices.
• Experience with cloud cost analysis and optimization techniques.
• Familiarity with CI/CD pipelines and GitOps methodologies.
• Experience with messaging queues and distributed systems (Celery, Kafka) is a plus.
• Excellent communication, collaboration, and problem-solving skills.
• A desire to mentor and lead by example.