Site Manager

 Location: Shillong, Meghalaya (onsite)

Reports to: Regional/Project Head

 Employment Type: Contractual/Fixed term, aligned to remaining AMC period (1 year) 

 Experience: 4–7 years 

 About the Role: 

 Hitachi MGRM Net is looking for a mid-level, on-ground resource to manage the ongoing O&M for the VSK Meghalaya project while also driving local business development opportunities in Meghalaya. This is a lean, dual-charter role suited to someone comfortable balancing light-touch operations oversight with proactive client and government liaison work. 

 Key Responsibilities:

 Team Supervision: Manage the 6 onsite call agents — attendance, shift scheduling, performance tracking, and first-level issue resolution; escalate HR/disciplinary matters as needed; own local hiring for agents in case of attrition. 

 Application Support Coordination: Act as single point of contact for department-raised issues or change requests; liaise with the in-house development team for fixes and enhancements; track CR status to closure. 

 Operations & AMC Management: Supervise periodic maintenance checklist of the Command & Control Centre and its equipment; coordinate with OEM/vendor support for AMC-covered repairs; ensure uptime SLAs are met.

 Client & Stakeholder Relationship: Maintain relationship with the department/client counterpart in Shillong; handle routine reviews, reporting, and compliance documentation as required by the contract.

 Business Development: Identify and pursue local BD opportunities in Meghalaya/NE region — government tenders, referrals, cross-sell of HMN products to nearby institutions or departments; support presales activities such as demos, meetings with local officials, and proposal coordination with the central BD team.

 Reporting: Provide periodic status reports to management on O&M health, AMC ticket status, agent performance, and BD pipeline. 

 Requirements:

  Bachelor's degree in any discipline (Engineering/IT/Business preferred). 

 4–5 years of experience in project/site operations management, preferably in IT/ITES, e governance, or system integration projects. 

Prior exposure to AMC/O&M management and vendor coordination. 

 Experience managing small teams (3-5 people). 

 Some exposure to BD/presales, government liaison, or client relationship management is a strong plus. 

 Local candidate (Shillong, Meghalaya/ Guwahati/ Assam) strongly preferred 

 Good communication skills in English; knowledge of Khasi/local language is an advantage.