Site Lead

Job Description

Site Lead, leads a Corporate Solutions account relationship for Horizon BCBS. The Corporate Solutions platform is our outsourcing business which provides real estate and workplace strategy, services, and technology to corporates and public institutions globally. This highly visible executive-level role is accountable for developing and implementing a strategic account plan which delights our client and ensures a healthy long-term relationship. The Account Lead anticipates client needs, delivers to outperform on key performance indicators and builds financial plans to exceed growth and profitability targets. The Account Lead creates and manages high performing teams, which stay engaged and thriving.

Responsibilities include:

Delivering High Client Satisfaction

• Aligns with client on key priorities and executes a strategic account plan that delivers against those priorities
• Communicates well at an executive level, but also deeply knowledgeable in operational detail and able to engage tactically as required.
• Ensures service delivery is high quality and exceeds client expectations
• Anticipates needs, responds to client issues in an expedient and professional manner
• Builds lasting relationships quickly
  
  

Building and Managing High Performing Teams

• Hires, attracts and retains a team of top talent employees; improves team performance through regular coaching and feedback; provides recognition
• Understands client's key business drivers; focuses the team to ensure those priorities are aligned with our deliverables
• Embodies the firm's values and core behaviors of collaboration, integrity and excellence
• Advances the firm's diversity and inclusion priorities by focusing on hiring, rotation and promotion
• Identify and groom successor candidates to Account Executive role
  
  

Achieving Financial Results

• Develops the budget, manages to ensure plan is met or exceeded in growth and profitability
• Retains all appropriate business lines and expands business beyond existing product lines or geographies
• Develops compliance program to mitigate risk, ensures A/R is maintained within requirements
  
  

Drives the Sales Strategy & Contributes to the Growth of the Company

• Proactively identifies areas to incorporate innovation into account operations
• Proactively identifies opportunities for expansion and cross selling
• Creates and delivers effective, executive level reporting
• Adept at leading competitive contract renewals in partnership with Solutions Development
• Proactively reaches out to other accounts to ensure leading practices are being delivered
• Becomes internal reference for best in class service delivery
• Recognizes opportunities for account growth, articulates the JLL value proposition and ensures best practice implementation across the delivery platform
  
  

Key Skills and Experience:

• Relevant Degree in strategy, economics, business, management, or real estate. MBA and/or management consulting experience preferred. MRICS or other professional designation desirable
• At least 10 years experience in Hospitality, Facilities Management
• High level abilities with Microsoft Office (Excel, Word, PPT)
• Good written and verbal communication skills
• Analytical mind - able to assess options
• Innovation - think outside the box to come up with bright ideas to help solve client's problems
• Business case development experience
• Strong project management skills, able to work to deadlines and under key milestones set by client