Site IT Support Engineer - Microsoft 365 and Intune

Role & responsibilities

• Provide on-site IT support to users at the New Delhi office and manage issues through resolution or proper escalation.
• Troubleshoot Windows laptops, printers, docks, peripherals, meeting-room displays, Miracast, cabling and other workplace technology.
• Support Windows device provisioning, reimaging, re-provisioning and Windows Autopilot enrolment.
• Perform assigned endpoint administration activities in Microsoft Intune and Microsoft 365.
• Provide smart-hands support to remote endpoint, security and network engineers.
• Use Event Viewer, system utilities, logs and diagnostic information to identify endpoint issues.
• Troubleshoot basic networking issues involving IP addressing, DNS, DHCP, Wi-Fi, cabling and physical connectivity.
• Maintain clear ITSM ticket updates covering the issue, checks performed, observations, resolution and escalation requirements.
• Follow secure credential-handling practices and comply with applicable security and DLP controls.
• Provide professional support to users in English and Hindi, including during urgent incidents.

Preferred candidate profile

• 36 years of hands-on experience in desktop support, endpoint support, EUC or IT support.
• Strong Windows endpoint troubleshooting and diagnostic skills.
• Working knowledge of Microsoft Intune, Microsoft Entra ID, Windows Autopilot and Microsoft 365.
• Understanding of Windows device provisioning, reimaging, policy application and endpoint diagnostics.
• Good knowledge of IP, DNS, DHCP, Wi-Fi, cabling and basic network troubleshooting.
• Strong security awareness, including credential handling, MFA and endpoint security practices.
• Clear written documentation and professional communication skills.
• Fluent in professional English and Hindi.
• Comfortable working fully on-site.
• Experience with macOS, PowerShell, Bash, GPO, Microsoft Defender, Purview DLP or ITSM tools will be an advantage