HOSUR · FULLTIME
Site In-charge - Field Services
Wabtec
Hosur · onsite · Posted 13d ago
Sourced from
Undisclosed15–20 yrsfulltimeHosur
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Section · 01
About this role
Job Description Key missions of the position:
Field Service Site Engineer - AMC is responsible for managing Maintenance contracts at designated railway sites with a focus on achieving execution targets, safety of man Machines, deliver contractual commitments, Customer satisfaction, ensuring reliability of the product services in strong co-ordination with team customer.
Responsibilities - Manage execute Maintenance contracts of the designated site ensuing timely service delivery, delivering contractual commitments and compliance with safety and quality standard.
- Resolve customer issues with strong collaboration and ensure customer satisfaction.
- Spares inventory management.
- Ensure feedback of field experience at all stages to improve reliability of the products
- Periodic reporting of the open points of Customer and follow ups till the action is closed
- Manage and execute technical warranty activities including fault diagnosis, component replacement, and Customer NCR closure
- Support during the commissioning of the Product/System on train and Locomotive and Support field validation and endurance trials of new components and retrofits. If any in his location
- Train and guide site technicians on AMC procedures, documentation, and technical updates.
- Maintain safety, regulatory and contract related documentations at site for audits renewals.
- Ensure adherence to Wabtec safety standards, promote a safety first culture across the teams
- Own Payment collection in coordination with commercial team
- Bachelors degree or Diploma in Mechanical Electrical Electronics
- 8+ years of experience in a similar role preferably in railway field with team handling.
- Should have a good technical understanding of electrical and pneumatic products/ circuits. Relevant rolling stock experience is preferable
- IT literate and fully conversant with all Microsoft Office applications
- Ready to travel, if required
- OVH Maintenanceprocess understanding
- Collaboration people management
- Railway MaintenanceContract understanding
- Customer Communication
- Safety Compliance
- English, Hindi, Regional language is an added advantage
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Section · 02
Skills
customer satisfactionPeople managementservice deliverymicrosoft officencrTeam Handlingsafety standardsInventory ManagementmaintenanceCollectioncompliance
Section · Company
About Wabtec
Wabtec
Auto Components
3k+
employees
1872
154 years old
Wilmerding, Pennsylvania
United States (USA)
About
Wabtec is at the leading edge of driving innovative technologies and responsible operations across the world.
Industries
Auto Components
Employee ratings
768 reviews
3.9/ 5
Culture
3.6
Career growth
3.2
Work-life
3.8
Employees rate it well for
Work Culture85Work Life Balance79Learning59Senior Management56Career Growth40
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