Site Engineer

Job Description:

Responsible for providing onsite IT support and maintaining IT infrastructure across West Cluster sites, including computers, laptops, network, internet, SDN (OMADA), antivirus, and IT assets.

Key Responsibilities:

• Install, configure, maintain, and troubleshoot desktops, laptops, printers, and IT peripherals.
• Perform Windows OS, software, Microsoft 365, email, and user support.
• Configure and troubleshoot LAN, WAN, Wi-Fi, switches, routers, TCP/IP, DNS, and DHCP.
• Support SDN (OMADA) network configuration, monitoring, and fault finding.
• Configure and troubleshoot internet connectivity and coordinate with ISP/vendor teams.
• Install, monitor, and maintain antivirus/endpoint security and ensure regular updates.
• Manage IT assets including tagging, allocation, transfer, return, inventory, and user-asset mapping.
• Support IT infrastructure including CCTV, AV/meeting-room systems, and other IT-enabled systems as required.
• Coordinate with vendors and central IT teams for installations, maintenance, and critical issue resolution.
• Maintain proper IT documentation, asset records, and site support reports.

Key Skills:

• Desktop & Laptop Hardware/Software Troubleshooting
• LAN/WAN, Wi-Fi & Network Troubleshooting
• TCP/IP, DNS, DHCP & Basic Routing
• Switch & Internet Configuration
• SDN (OMADA) Network Support
• Antivirus & Endpoint Security
• Microsoft 365 & Email Support
• IT Asset Management
• IT Ticketing & Incident Management
• Vendor Coordination

Qualification & Experience:

• Diploma in IT / Computer / Hardware & Networking or equivalent.
• CCNA, Network+, Microsoft, or relevant certifications will be an advantage.

Core Competencies:

Technical: Desktop | Laptop | Networking | SDN (OMADA) | Internet | Antivirus | IT Infrastructure | Asset Management

Professional: Problem Solving | Communication | Incident Management | Vendor Coordination | Documentation

Role Summary:

The IT Site Engineer will manage end-to-end onsite IT operations for the West Cluster, ensuring reliable computers, network, internet, SDN, antivirus, and IT asset support while coordinating with central IT teams and vendors for timely issue resolution.