SIP Operations and Compliance Engineer

As a SIP Operations Compliance Engineer within the Enterprise Applications organization, you will support the day-to-day operation of Sensitive Information Protection (SIP) services and the Microsoft 365 compliance environment

You will serve as a key point of contact for end users who need assistance with sensitivity labels, encryption, protected documents, content access, collaboration, and information governance

This role requires excellent troubleshooting, customer service, and communication skills, along with hands-on administrative experience in Microsoft Purview, the Microsoft Purview portal, SharePoint Online, OneDrive, Teams, and related Microsoft 365 services

You will work closely with business users, Compliance, Information Security, application owners, and engineering teams to restore service, reduce recurring issues, improve operational processes, and promote effective use of SIP capabilities

Required Skills and Qualifications

10+ years of experience supporting Microsoft 365, SharePoint Online, compliance , information protection, enterprise content management, or related technologies

Hands-on administrative experience with Microsoft Purview , the Microsoft Purview portal, SharePoint Online, OneDrive for Business, and Microsoft Teams

Experience troubleshooting sensitivity labels, encryption, protected documents, content access, sharing restrictions, SharePoint permissions, and Microsoft 365 collaboration issues

Working knowledge of Information Protection, Data Loss Prevention, Content Search, eDiscovery, Data Lifecycle Management, Records Management, and information governance concepts

Experience working directly with end users in an enterprise support environment, including incident ownership, service requests, escalation, documentation, and follow-through

Excellent analytical and troubleshooting skills, with the ability to gather evidence, isolate root causes, communicate impact, and coordinate resolution across multiple teams

Experience using PowerShell for Microsoft 365 administration, reporting, validation, or operational automation

Understanding of identity and access management, role-based administration, least privilege, permissions, authentication, and secure handling of sensitive information

Experience with service management processes and platforms for incident, problem, change, and knowledge management

Excellent written and verbal communication skills, customer focus, attention to detail, and the ability to explain technical issues to non-technical users

Preferred Skills and Qualifications

Experience supporting enterprise sensitivity label deployments, encrypted content, DLP policies, retention, records, eDiscovery, or compliance investigations

Experience with Microsoft Entra ID, Microsoft Graph, Exchange Online, security groups, application permissions, or privileged role administration

Familiarity with Power Automate, Azure Monitor, Log Analytics, KQL, Application Insights, or other monitoring and workflow tools

Experience supporting internally developed applications or integrations that process, classify, label, protect, or distribute documents

Experience with ServiceNow or another enterprise IT service management platform

Experience creating operational metrics, incident trend reports, service-health dashboards, runbooks, and user-facing knowledge content

Relevant Microsoft certification in Information Protection, Microsoft 365 Administration, Security, Compliance, Identity, or SharePoint