SIP Operation Manager & PMO

Job Summary

Role Summary: Responsible for end-to-end SIP - Sales incentive Plan delivery including campaign Management, Deployment and implementation of the Incent application. Manage and support global delivery / operations such as ticket handling and geographical support. Provides SIP administration support including business requirement gathering, sales target-letter communications, incentive calculations, and payouts etc.

Responsibilities

• Lead transversal projects and tool/feature enhancements.
• Gather requirements for sales plans, KPIs, and calculation rules for Incent configuration, ensuring accurate plan, position, and title assignments.
• Manage system access and user account creation for sales users.
• Ensure timely submission of targets/quotas, and achievement data from countries for Target letter roll out.
• Process payout.
• Maintain payout-related elements including KPIs, targets, plans, hierarchy, HR data, and achievement updates.
• Manage credit assignments and generate payroll files across quarterly/biannual/annual payout cycles.
• Run payout cycles and validate results for accuracy and completeness.
• Conduct regular data audits on plans and targets; investigate and resolve discrepancies.
• Partner with Sales Managers, HRBP, and HR Services to uphold SIP accuracy, compliance, and governance.
• Design, validate, and maintain reports/dashboards using Incent Analytics.
• Monitor and act on HR interface alerts related to SIP attributes.
• Resolve user queries and provide end-to-end support for payees, managers, and leaders.
• Perform ad-hoc audits of user activity logs to ensure proper system usage.
• Communicate SIP updates via Incent PODs, Yammer, and other channels.
• Deliver onboarding, training, and enablement sessions for SIP users.
• Provide data-driven insights on trends and seasonality to support annual SIP plan design.

Experience Qualifications

• Experience B. Tech / MBA / Postgraduate degree with 10/15+ years of experience.
• Strong background in Commercial/ Sales Operations with hands-on exposure to Sales Incentive processes and Incent applications.
• Experience working with enterprise HR/Sales CRM/ERP systems such as PeopleSoft, Talent Link, SAP, Oracle, Sales Force with understanding of employee data and salary data structures.
• Proven experience in global-scale deployments and rollouts.
• Strong proficiency in project management tools (Planner, MS Project, JIRA, Kanban boards) and advanced skills in Excel.
• Strong analytical capability with hands-on experience in BI tools and data management.
• Excellent communication and stakeholder-management skills with the ability to work effectively across countries and regions.

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