SIAM/ITIL Lead
Infosys · Bengaluru · onsite · Posted 23d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Drive SIAM transformations and innovations for effective governance and management in line with agreed SIAM scope of work
- Spearhead SIAM process governance team for seamless process execution and management
- Act as an escalation point of contact for client for all SIAM related deliverables in scope, milestones and overall governance
- Responsible for SIAM governance alignment, client relations, strategic accountability and unblocking critical escalations impacting SIAM scope of work
- Collaborate with client stakeholders to develop, establish and operationalize SIAM Operating Model
- Schedule and conduct periodic service review meetings with Client stakeholders to ensure effective functioning of SIAM Office
- Identify, manage and report risks related to all in scope SIAM processes ensuring process adherence, compliance by all internal, external suppliers, 3rd parties involved
- Define/Refine, agree and document CSF's and KPI's for all the SIAM processes in scope along with consolidated reporting and performance management
- Establish communication channels with clear and transparent communications to client
- Manage SIAM BAU team, process managers to drive operational execution across all SIAM functions, services in scope
- Spearhead implementation, innovations to modernize SIAM process governance and management with adoption and implementation of Gen AI, Agentic AI capabilities
- Ensure that SIAM BAU team onboarded delivers SIAM services in scope for the client meets and delivers contractual obligations
- Ensure that the client is periodically updated, informed on latest technology trends, product and platform details liaising with internal teams, stakeholders for seamless adoption and implementation
- Account mining, proactively identify and explore upstream, downstream new business opportunities within the client management and add revenue growth
Sourced from foundit
Skills
GovernanceSIAMAgentic AiGenerative Ai
About Infosys
Infosys
IT Services & Consulting
323.6k+
employees
1981
45 years old
Bengaluru/Bangalore, Karnataka
India
About
Infosys is a global leader in next-generation digital services and consulting.
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IT Services & ConsultingConsulting
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